.dash-app{--bg:var(--ds-canvas);--surface:var(--ds-panel);--surface-2:var(--ds-tint);--surface-3:var(--ds-tint-2);--hover:var(--ds-hover);--hover-strong:var(--ds-tint-2);--border:var(--ds-line);--border-2:var(--ds-line-2);--border-strong:var(--ds-line-2);--text:var(--ds-ink);--text-2:var(--ds-ink-2);--text-3:var(--ds-ink-3);--text-4:var(--ds-ink-4);--text-4-text:var(--ds-ink-4-text);--primary:var(--ds-brand);--primary-strong:var(--ds-brand);--primary-hover:var(--ds-brand-2);--primary-tint:var(--ds-brand-tint);--primary-tint-2:var(--ds-brand-line);--success:var(--ds-ok);--success-tint:var(--ds-ok-tint);--success-border:var(--ds-ok-tint);--warning:var(--ds-warn);--warning-tint:var(--ds-warn-tint);--warning-border:var(--ds-warn-tint);--danger:var(--ds-bad);--danger-tint:var(--ds-bad-tint);--danger-border:var(--ds-bad-tint);--info:var(--ds-brand);--info-tint:var(--ds-brand-tint);--ch-web:var(--ds-brand);--ch-email:var(--ds-ink-3);--ch-whatsapp:#25b14c;--ch-shopify:#5a8a2f;--ch-woo:#7f54b3;--ch-facebook:#1877f2;--ch-voice:#ea580c;--r-xs:var(--ds-r-xs);--r-sm:var(--ds-r-sm);--r:var(--ds-r-md);--r-lg:var(--ds-r-lg);--r-xl:var(--ds-r-3xl);--r-full:var(--ds-r-pill);--shadow-xs:var(--ds-shadow-sm);--shadow-sm:var(--ds-shadow);--shadow:var(--ds-shadow);--shadow-lg:var(--ds-shadow);background:var(--bg);color:var(--text);font-family:inherit;font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased;letter-spacing:-.006em;min-height:100%;flex-shrink:0}.dash-app *,.dash-app :after,.dash-app :before{box-sizing:border-box}.dash-app button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit}.dash-app .mono{font-family:JetBrains Mono,ui-monospace,monospace;letter-spacing:-.02em}.dash-app .dash-page{max-width:1600px;margin:0 auto;padding:24px 30px 80px}.dash-app .dash-head{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:24px;flex-wrap:wrap}.dash-app .dash-greet{font-size:var(--ds-t-display-sm);font-weight:800;letter-spacing:var(--ds-ls-tight);line-height:1.15}.dash-app .dash-sub{font-size:14px;color:var(--text-2);margin-top:4px;display:flex;align-items:center;gap:9px}.dash-app .live-dot{width:7px;height:7px;border-radius:50%;background:var(--success);position:relative;flex-shrink:0}.dash-app .live-dot:after{content:"";position:absolute;inset:-3px;border-radius:50%;border:1px solid var(--success);animation:dash-live-pulse 1.8s ease-out infinite}@keyframes dash-live-pulse{0%{transform:scale(.8);opacity:.8}to{transform:scale(2.2);opacity:0}}.dash-app .dash-head-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.dash-app .dash-vert-tag{display:flex;align-items:center;gap:8px;margin-top:8px;font-size:12px;font-weight:600;color:var(--text-3)}.dash-app .kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.dash-app .kpi-grid.has-vertical{grid-template-columns:repeat(5,1fr)}.dash-app .kpi{background:var(--surface);border:1px solid var(--border);border-radius:var(--ds-r-2xl);padding:var(--ds-sp-9) var(--ds-sp-10);box-shadow:var(--ds-shadow-sm);position:relative;overflow:hidden;transition:border-color var(--ds-dur) var(--ds-ease),box-shadow var(--ds-dur) var(--ds-ease)}.dash-app .kpi:hover{border-color:var(--border-strong);box-shadow:var(--ds-shadow)}.dash-app .kpi-top{display:flex;align-items:center;justify-content:space-between}.dash-app .kpi-label{font-size:12.5px;font-weight:600;color:var(--text-3);display:flex;align-items:center;gap:7px}.dash-app .kpi-ic{width:30px;height:30px;border-radius:var(--ds-r-sm);display:flex;align-items:center;justify-content:center;flex-shrink:0}.dash-app .kpi-val{font-size:var(--ds-t-display-md);font-weight:800;letter-spacing:var(--ds-ls-tight);margin-top:var(--ds-sp-7);line-height:1;display:flex;align-items:baseline;gap:var(--ds-sp-4)}.dash-app .kpi-val .unit{font-size:var(--ds-t-15);font-weight:600;color:var(--text-3)}.dash-app .kpi-foot{display:flex;align-items:center;justify-content:space-between;margin-top:12px;gap:10px}.dash-app .kpi-delta{display:inline-flex;align-items:center;gap:3px;font-size:12px;font-weight:700;padding:2px 7px;border-radius:var(--r-full)}.dash-app .kpi-delta.up{color:var(--success);background:var(--success-tint)}.dash-app .kpi-delta.down{color:var(--danger);background:var(--danger-tint)}.dash-app .kpi-delta.flat{color:var(--text-2);background:var(--surface-3)}.dash-app .kpi-delta.good-down{color:var(--success);background:var(--success-tint)}.dash-app .kpi-vs{font-size:11px;color:var(--text-4-text)}.dash-app .kpi-spark{height:34px;margin-top:12px}.dash-app .kpi-soon-val{font-size:14px;font-weight:600;color:var(--text-3);margin-top:16px;line-height:1.5;min-height:34px}.dash-app .bento{display:grid;gap:16px;margin-bottom:16px}.dash-app .bento.c3{grid-template-columns:2fr 1fr}.dash-app .bento.c3b{grid-template-columns:1fr 1fr 1fr}.dash-app .bento.c2{grid-template-columns:2fr 1fr}.dash-app .bento.c2e{grid-template-columns:1fr 1fr}.dash-app .panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--ds-r-3xl);box-shadow:var(--ds-shadow);display:flex;flex-direction:column;min-width:0}.dash-app .panel-h{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--ds-sp-6);padding:var(--ds-sp-9) var(--ds-sp-10) 0}.dash-app .panel-h.bb{padding-bottom:var(--ds-sp-8);border-bottom:1px solid var(--border)}.dash-app .panel-t{font-size:var(--ds-t-145);font-weight:700;letter-spacing:var(--ds-ls-normal);display:flex;align-items:center;gap:var(--ds-sp-4)}.dash-app .panel-d{font-size:var(--ds-t-12);color:var(--text-3);margin-top:var(--ds-sp-1)}.dash-app .panel-b{padding:var(--ds-sp-9) var(--ds-sp-10);flex:1;min-width:0}.dash-app .panel-link{font-size:12px;font-weight:600;color:var(--primary-strong);display:inline-flex;align-items:center;gap:4px;text-decoration:none}.dash-app .panel-link:hover{text-decoration:underline}.dash-app .legend{display:flex;align-items:center;gap:16px}.dash-app .legend-item{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--text-2)}.dash-app .legend-swatch{width:11px;height:11px;border-radius:3px}.dash-app .callouts{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:4px}.dash-app .callout{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--ds-r-lg);padding:12px 14px}.dash-app .callout-val{font-size:19px;font-weight:800;letter-spacing:-.02em}.dash-app .callout-label{font-size:11.5px;color:var(--text-3);margin-top:1px;display:flex;align-items:center;gap:5px}.dash-app .donut-wrap{display:flex;align-items:center;gap:18px}.dash-app .donut-center{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center}.dash-app .donut-center .dc-val{font-size:24px;font-weight:800;letter-spacing:-.03em}.dash-app .donut-center .dc-label{font-size:10.5px;color:var(--text-3);font-weight:600}.dash-app .savings-row{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:16px}.dash-app .saving{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--ds-r-lg);padding:11px 13px}.dash-app .saving-val{font-size:17px;font-weight:800;letter-spacing:-.02em}.dash-app .saving-label{font-size:11px;color:var(--text-3);margin-top:1px}.dash-app .mbar{margin-bottom:14px}.dash-app .mbar:last-child{margin-bottom:0}.dash-app .mbar-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.dash-app .mbar-label{font-size:12.5px;font-weight:600;color:var(--text-2)}.dash-app .mbar-val{font-size:12.5px;font-weight:700}.dash-app .mbar-track{height:7px;border-radius:var(--r-full);background:var(--surface-3);overflow:hidden}.dash-app .mbar-fill{height:100%;border-radius:var(--r-full)}.dash-app .leader{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--border)}.dash-app .leader:last-child{border-bottom:none}.dash-app .leader-rank{width:22px;font-size:12.5px;font-weight:800;color:var(--text-3);text-align:center;flex-shrink:0}.dash-app .leader-rank.gold{color:#c79a23}.dash-app .leader-main{flex:1;min-width:0}.dash-app .leader-name{font-size:13px;font-weight:600}.dash-app .leader-meta{font-size:11.5px;color:var(--text-3);margin-top:1px}.dash-app .leader-stat{text-align:right;flex-shrink:0}.dash-app .leader-stat .ls-val{font-size:14px;font-weight:800;letter-spacing:-.02em}.dash-app .leader-stat .ls-label{font-size:10.5px;color:var(--text-4-text)}.dash-app .ticket{display:block;width:100%;text-align:left;padding:11px 12px;border:1px solid var(--border);border-radius:var(--ds-r-lg);margin-bottom:8px;transition:border-color .12s,background .12s;cursor:pointer;text-decoration:none;color:inherit}.dash-app .ticket:last-child{margin-bottom:0}.dash-app .ticket:hover{border-color:var(--danger-border);background:var(--danger-tint)}.dash-app .ticket-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.dash-app .ticket-name{font-size:13px;font-weight:700}.dash-app .ticket-name,.dash-app .ticket-sum{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dash-app .ticket-sum{font-size:12px;color:var(--text-2);margin-top:3px}.dash-app .ticket-meta{display:flex;align-items:center;gap:8px;margin-top:8px}.dash-app .dash-vert-rule-label{font-size:11px;font-weight:700;color:var(--text-3);text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px}.dash-app .dash-vert-rule{font-size:13px;color:var(--text-2);line-height:1.55;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--ds-r-lg);padding:12px 14px;margin-bottom:14px}.dash-app .dash-integ-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 0;border-bottom:1px solid var(--border)}.dash-app .dash-integ-row:last-child{border-bottom:none}.dash-app .dash-integ-name{font-size:12.5px;font-weight:600}.dash-app .dash-vert-recommend{margin-bottom:16px}.dash-app .dash-vert-addon-row{display:flex;flex-wrap:wrap;gap:8px}.dash-app .dash-soon{display:inline-flex;align-items:center;font-size:10.5px;font-weight:700;padding:2px 8px;border-radius:var(--r-full);text-transform:uppercase;letter-spacing:.04em;color:var(--warning);background:var(--warning-tint);border:1px solid var(--warning-border);cursor:default}.dash-app .chrow{display:flex;align-items:center;gap:11px;padding:9px 0}.dash-app .chrow-ic{width:30px;height:30px;border-radius:var(--ds-r-sm);display:flex;align-items:center;justify-content:center;color:var(--ds-on-brand);flex-shrink:0}.dash-app .chrow-main{flex:1;min-width:0}.dash-app .chrow-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:5px}.dash-app .chrow-name{font-size:12.5px;font-weight:600}.dash-app .chrow-val{font-size:12.5px;font-weight:700;color:var(--text-2)}.dash-app .chrow-track{height:6px;border-radius:var(--r-full);background:var(--surface-3);overflow:hidden}.dash-app .chrow-fill{height:100%;border-radius:var(--r-full)}.dash-app .act-row{display:flex;align-items:center;gap:13px;padding:12px 18px;border-bottom:1px solid var(--border);transition:background .12s;text-decoration:none;color:inherit}.dash-app .act-row:last-child{border-bottom:none}.dash-app .act-row:hover{background:var(--hover)}.dash-app .act-main{flex:1;min-width:0}.dash-app .act-name{font-size:13px;font-weight:600}.dash-app .act-line{font-size:12px;color:var(--text-2);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dash-app .act-chips{display:flex;align-items:center;gap:6px;margin-top:7px;flex-wrap:wrap}.dash-app .act-time{font-size:11px;gap:5px;flex-shrink:0;white-space:nowrap}.dash-app .act-time,.dash-app .dash-empty{color:var(--text-3);display:flex;align-items:center}.dash-app .dash-empty{flex-direction:column;justify-content:center;text-align:center;padding:32px 20px}.dash-app .dash-empty .de-icon{width:44px;height:44px;border-radius:var(--ds-r-md);background:var(--surface-3);display:flex;align-items:center;justify-content:center;color:var(--text-4-text);margin-bottom:12px}.dash-app .btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;height:36px;padding:0 14px;border-radius:var(--ds-r-pill);font-weight:600;font-size:var(--ds-t-13);transition:background var(--ds-dur-fast) var(--ds-ease),border-color var(--ds-dur-fast) var(--ds-ease),opacity var(--ds-dur-fast) var(--ds-ease);border:1px solid transparent;white-space:nowrap;text-decoration:none;color:var(--text)}.dash-app .btn.sm{height:32px;padding:0 11px;font-size:var(--ds-t-125)}.dash-app .btn-primary{background:var(--ds-ink);color:var(--ds-canvas)}.dash-app .btn-primary:hover{background:var(--ds-ink);opacity:.88}.dash-app .btn-outline{background:var(--surface);border-color:var(--border-2);color:var(--text);box-shadow:var(--shadow-xs)}.dash-app .btn-outline:hover{background:var(--hover);border-color:var(--border-strong)}.dash-app .dash-icon-btn{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:var(--ds-r-sm);color:var(--text-3);transition:background var(--ds-dur-fast) var(--ds-ease),color var(--ds-dur-fast) var(--ds-ease)}.dash-app .dash-icon-btn:hover{background:var(--hover);color:var(--text)}.dash-app .dash-icon-btn:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.dash-app .dash-menu-wrap{position:relative}.dash-app .dash-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:20;min-width:244px;background:var(--surface);border:1px solid var(--border-2);border-radius:var(--ds-r-lg);box-shadow:var(--ds-shadow);padding:6px;display:flex;flex-direction:column;gap:2px}.dash-app .dash-menu-item{display:flex;align-items:flex-start;gap:10px;width:100%;text-align:left;padding:9px 10px;border-radius:var(--ds-r-sm);color:var(--text);transition:background var(--ds-dur-fast) var(--ds-ease)}.dash-app .dash-menu-item:hover{background:var(--hover)}.dash-app .dash-menu-item:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}.dash-app .dash-menu-item>svg{flex-shrink:0;margin-top:1px;color:var(--text-3)}.dash-app .dash-menu-item .dmi-label{display:block;font-size:13px;font-weight:600}.dash-app .dash-menu-item .dmi-hint{display:block;font-size:11.5px;color:var(--text-3);margin-top:2px;line-height:1.4}.dash-app .pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:700;padding:3px 9px;border-radius:var(--r-full);text-transform:uppercase;letter-spacing:.03em;border:1px solid transparent}.dash-app .pill.pill-sla{text-transform:none;letter-spacing:0}.dash-app .pill.green{background:var(--success-tint);color:var(--success);border-color:var(--success-border)}.dash-app .pill.amber{background:var(--warning-tint);color:var(--warning);border-color:var(--warning-border)}.dash-app .pill.red{background:var(--danger-tint);color:var(--danger);border-color:var(--danger-border)}.dash-app .pill.gray{background:var(--surface-3);color:var(--text-2)}.dash-app .pill.indigo{background:var(--primary-tint);color:var(--primary-strong)}.dash-app .chip{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:2px 8px;border-radius:var(--r-full);line-height:1.5;white-space:nowrap;border:1px solid transparent}.dash-app .chip.xs{font-size:10px;padding:1px 6px;gap:3px}.dash-app .chip-dot{width:6px;height:6px;border-radius:50%}.dash-app .chip.open{background:var(--info-tint);color:var(--info)}.dash-app .chip.waiting{background:var(--warning-tint);color:var(--warning)}.dash-app .chip.snoozed{background:var(--surface-3);color:var(--text-2)}.dash-app .chip.resolved{background:var(--success-tint);color:var(--success)}.dash-app .chip.ai{background:var(--primary-tint);color:var(--primary-strong)}.dash-app .chip.urgent{background:var(--danger-tint);color:var(--danger);border-color:var(--danger-border)}.dash-app .chip.neutral{background:var(--surface-3);color:var(--text-2)}.dash-app .avatar{border-radius:var(--ds-r-md);display:flex;align-items:center;justify-content:center;font-weight:600;color:var(--ds-on-brand);flex-shrink:0;position:relative;background-size:cover;background-position:50%}.dash-app .avatar.sq{border-radius:var(--ds-r-xs)}.dash-app .avatar.round{border-radius:var(--ds-r-pill)}.dash-app .presence{position:absolute;bottom:-1px;right:-1px;width:10px;height:10px;border-radius:var(--r-full);border:2px solid var(--surface);background:var(--success)}.dash-app .presence.away{background:var(--warning)}.dash-app .presence.offline{background:var(--text-4)}.dash-app .ch-badge{position:absolute;bottom:-3px;right:-3px;width:17px;height:17px;border-radius:var(--r-full);border:2px solid var(--surface);display:flex;align-items:center;justify-content:center;color:var(--ds-on-brand)}@media (max-width:1320px){.dash-app .kpi-grid,.dash-app .kpi-grid.has-vertical{grid-template-columns:repeat(2,1fr)}.dash-app .bento.c2,.dash-app .bento.c2e,.dash-app .bento.c3,.dash-app .bento.c3b{grid-template-columns:1fr}}@media (max-width:760px){.dash-app .dash-page{padding:16px 16px 64px}.dash-app .callouts,.dash-app .kpi-grid,.dash-app .kpi-grid.has-vertical{grid-template-columns:1fr}}