Interactive demo — Eagle AI customer support inbox
Good morning, Alex.
Your team, conversations and next steps in one place.
What needs your attention?
3 Waiting on a human2 Urgent & high1 Unassigned1 Eagle AI escalations
| Customer | Subject | Channel | Status | Deadline |
|---|---|---|---|---|
| Olivia Chen | Confirm the express delivery upgrade | Web chat | Urgent & high | SLA in 42 min |
| Lucas Dubois | Help the team move to the annual plan | Urgent & high | SLA in 1 hr |
128 of 150 Eagle AI resolutions used
This billing cycle. Extra resolutions are billed automatically.
Setup and testing
Queue and deadline details
Prioritize 2 urgent conversations
Review high priority tickets before moving on to the rest of the queue.
Needs attention
Urgent open tickets
Customer workspaceProfiles, notes and customer historyVoice conversationsReview calls, transcripts and outcomesImprove Eagle AI1 knowledge gap to review
Recent activity
Latest conversations with customers
Channel mix
Share of conversations
Web chat62%
Email28%
WhatsApp10%
Eagle AI
7 days
78%by Eagle AI
78% of resolved conversations were handled by Eagle AI without your team.
€876
Cost saved
17 hrs
Agent hours saved
1 knowledge gap Add articles so Eagle AI can answer more.
All performance metrics
Performance at a glance7 days · compared with the previous period
Conversations
399
+18%vs previous period
Resolved by Eagle AI
78%
+8 ptstarget > 80%
First response (median)
32 sec
−19 secvs previous period
CSAT
98%
+3 pts279 ratings
Resolved conversations
By Eagle AI and by your team · 7 days
Eagle AI Human
Hover a day or use the arrow keys to inspect it.
View chart data
| Day | Eagle AI | Human |
|---|---|---|
| Sep 27 | 34 | 8 |
| Sep 28 | 41 | 11 |
| Sep 29 | 48 | 14 |
| Sep 30 | 55 | 17 |
| Oct 1 | 38 | 9 |
| Oct 2 | 45 | 12 |
| Oct 3 | 52 | 15 |
399
Total resolved
313
By Eagle AI (78%)
86
By your team
SLA health
7 days
99%
SLA met
Team performance
Resolved · 7 days
No agent resolutions yet
Interactive demo · sample data