AI included, predictable.

The Free plan costs €0, has no time limit, and needs no credit card. It comes with 25 AI resolutions to try the assistant — a one-off allowance, not a monthly one. Paid plans start from €19.99 per agent/month billed annually (€24.99 billed monthly) and include a monthly allowance of AI resolutions per agent. Paid-plan trial terms: credit card required, with no charge until the 30-day trial ends.

A resolution is a conversation the AI resolved completely without a human agent stepping in. If the AI hands off to your team, it does not count — you only pay when the AI actually did the work.

No. The Free plan needs no credit card at all.

Yes. Paid plans start with a 30-day trial, and a card is required to begin it — but you're not charged until the trial ends.

Your card is charged automatically for the plan you chose the moment the 30-day trial ends — nothing is billed before that. Cancel any time before then from the billing portal and you won't be charged at all. If you cancel, or a charge fails, your workspace simply steps down to the Free plan — nothing is deleted.

Standard includes 50 AI resolutions per agent per month, Professional includes 150, and Premium includes 350. Enterprise is unlimited. The Free plan has no recurring resolution allowance.

Extra resolutions beyond your plan's allowance are billed automatically per resolution, at your plan's rate — from €0.49 on Premium up to €0.99 on Standard. Nothing to pre-purchase; it's added to your next invoice.

No. A resolution is counted once per conversation, per billing cycle. If a customer reopens that same conversation, it isn't billed again for that cycle.

Yes. If the conversation is reopened, the customer rates the resolution negatively, or a human agent takes it over shortly after, the resolution charge is reversed automatically — no action needed from you.

A resolution is a conversation the AI answered end-to-end with no human reply in the thread, counted once per conversation per billing cycle. See "How we measure this" above for the full definition, the settling window, and worked examples.

Nothing stops automatically — the AI keeps answering, and each extra resolution beyond your allowance is billed automatically at your plan's rate on your next invoice. If you'd rather have a hard ceiling, set a monthly AI spend cap in Settings → Resolutions so overage can never run past the amount you choose.

Every plan is priced per agent seat, and each plan includes one agent. You can add more seats at any time as your team grows.

Monthly billing charges the monthly per-agent rate every month. Annual billing charges annually, at a lower per-agent rate — Standard, for example, drops from €24.99/agent/mo to €19.99/agent/mo billed annually.

Yes — from the billing portal, no email or call required. Cancelling stops the renewal, and at the end of the period your workspace steps down to the Free plan. Nothing is deleted.

CustomerEagle doesn't add a WhatsApp markup, but WhatsApp itself runs on Meta's official Business API, which carries Meta's own per-conversation fees. Those are billed by Meta directly to your WhatsApp Business Account, not by CustomerEagle.

Point us at your Zendesk, Intercom or Freshdesk help center — we import your articles, macros and customer records. (Tickets stay in your old tool.)

Deploy the widget on one page or channel first. Compare what it resolves against your current tool with zero risk.

Happy with the numbers? Roll out everywhere with a single script tag. Cancel when you're ready.

Every workspace's data is stored separately from every other customer's, encrypted in transit and at rest, with primary hosting in the EU. Your support data is never used to train general models.

Primary hosting in the EU. GDPR — DPA available for every customer. Encrypted in transit and at rest. Every workspace's data stored separately.