One plan for Support and Sales.Add-ons when you need them.

No. The Free plan needs no credit card at all.

No. The 30-day trial of a paid plan needs no credit card either — pick Standard, Professional or Premium and start using it immediately, with nothing to enter and nothing charged.

Choose a paid plan to keep its features, or do nothing — your workspace simply continues on the Free plan, with any unused trial Eagle AI resolutions carried over. Nothing is deleted either way.

No. Starting a trial never asks for a payment method, so nothing is ever charged automatically. You're only billed if you actively choose a paid plan and complete checkout.

Standard includes 50 Eagle AI resolutions per agent per month, Professional includes 150, and Premium includes 350. Enterprise is unlimited. The Free plan has no recurring resolution allowance.

Extra resolutions beyond your plan's allowance are billed automatically per resolution, at your plan's rate — from €0.49 on Premium up to €0.99 on Standard. Nothing to pre-purchase; it's added to your next invoice.

No. A resolution is counted once per conversation, per billing cycle. If a customer reopens that same conversation, it isn't billed again for that cycle.

Yes. If the conversation is reopened, the customer rates the resolution negatively, or a human agent takes it over shortly after, the resolution charge is reversed automatically — no action needed from you.

A resolution is a conversation Eagle AI answered end-to-end with no human reply in the thread, counted once per conversation per billing cycle. See "How we measure this" above for the full definition, the settling window, and worked examples.

Nothing stops automatically — Eagle AI keeps answering, and each extra resolution beyond your allowance is billed automatically at your plan's rate on your next invoice. If you'd rather have a hard ceiling, set a monthly AI spend cap in Settings → Resolutions so overage can never run past the amount you choose.

Every plan is priced per agent seat, and each plan includes one agent. You can add more seats at any time as your team grows.

Monthly billing charges the monthly per-agent rate every month. Annual billing charges annually, at a lower per-agent rate — Standard, for example, drops from €24.99/agent/mo to €19.99/agent/mo billed annually.

Yes — from the billing portal, no email or call required. Cancelling stops the renewal, and at the end of the period your workspace steps down to the Free plan. Nothing is deleted.

CustomerEagle doesn't add a WhatsApp markup, but WhatsApp itself runs on Meta's official Business API, which carries Meta's own per-conversation fees. Those are billed by Meta directly to your WhatsApp Business Account, not by CustomerEagle.

Point us at your Zendesk, Intercom or Freshdesk help center — we import your articles, macros and customer records. (Tickets stay in your old tool.)

Deploy the widget on one page or channel first. Compare what it resolves against your current tool with zero risk.

Happy with the numbers? Roll out everywhere with a single script tag. Cancel when you're ready.

Every workspace's data is stored separately from every other customer's, encrypted in transit and at rest, with primary hosting in the EU. Your support data is never used to train general models.

Hosting is primarily in the EU; AI processing by our sub-processors can take place outside the EEA, as listed in the DPA. GDPR — DPA available for every customer. Encrypted in transit and at rest. Every workspace's data stored separately.