WooCommerce · Order lookups, refunds & returns

Run AI-powered support for your WooCommerce store.

Install the WordPress plugin today, including on Free — no theme edits. Connect your WooCommerce store keys on Standard plans and higher for live order lookups and refunds that always wait for a human to approve.

Start free trialIncluded in your 30-day trial · Standard plan and up after the trialLive demo

The support inbox in CustomerEagle with conversations from chat, email and social channels. — Real product views · sample data

Capabilities

Built for self-hosted WooCommerce stores.

The widget runs on any plan; store-data access adds order answers and human-approved refunds on Standard plans and higher.

Live on your store in one plugin install

The CustomerEagle WordPress plugin adds the storefront widget to any WooCommerce site on any plan — no theme edits, and no store keys required.

'Where is my order' answered from your real order data

Once connected, Eagle AI looks up order status and order notes from your WooCommerce REST API and answers instantly.

No refund goes out without a person saying yes

Eagle AI can prepare a refund or an order-status change, but every write action queues for an authorized agent to approve — it never executes on its own.

You decide how much access Eagle AI gets

Grant read-only REST API keys for order lookups alone, or read/write keys when you want Eagle AI preparing refunds and status changes for review.

Black Friday doesn't change your bill's shape

Standard includes a monthly allowance of Eagle AI resolutions per agent seat, so cost scales with your team, not your ticket volume.

Answer the data question before your customer asks it

Primary hosting is in the EU, with a public DPA — details your WooCommerce customers may ask about.

Deployment

Start with the plugin.

Add the store-data connection whenever you are ready.

STEP 01

Install the plugin & connect keys

Add the CustomerEagle WordPress plugin, paste your Workspace ID, and connect your WooCommerce REST API keys when you're ready for order data.

STEP 02

AI learns your store & policies

It indexes your product pages, help content and return policy, and can look up live order status once store keys are connected.

STEP 03

Launch & keep refunds human-approved

Deploy the widget on your storefront. Order-status questions resolve automatically; refunds and order edits always wait for your team's approval.

A lookup, not a guess. When order data is available from a connected store, Eagle AI verifies the order and resolves a “where is my order” question without waiting on a human.

Deep dive

Order status without the back-and-forth

Order lookups use your live WooCommerce REST API data, checked against the customer's email by default before any order detail is shown.

Live order & fulfillment status
Email-match check before any detail is shown
Read-only keys are enough for lookups alone

Support conversation showing customer details and an order-tracking link

Deep dive

Refunds and order edits remain human controlled

Eagle AI can prepare a refund or a status change from your WooCommerce policy, but an authorized agent always approves it before anything changes in your store.

Read/write keys only when you opt in
Explicit approval before any store change
Auditable, idempotent action handling

Hand with a pen reviewing a printed packing slip next to an opened parcel

Sales

Turn a good conversation into a next step.

Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.

Lead inbox, deal pipelines and activity timelines
Meetings, sequences, sales goals and forecasts
AI follow-up drafts and shared customer context

Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.

Explore Sales →

The Sales home: open pipeline, weighted forecast, new leads and today's meetings. — Real product views · sample data

Marketing

Stay relevant after the first conversation.

Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.

Email and SMS campaigns, forms and pop-ups
Audience segments and visual customer journeys
AI email drafts, campaign reports and consent controls

Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.

Explore Marketing →

Marketing analytics showing email performance, engagement and audience growth — Real product views · sample data

Built for how WooCommerce stores actually run

Order lookups, refunds and status changes route through the same REST API keys you already manage — read-only if that's all you want, read/write when you're ready for Eagle AI to prepare refunds for a person to approve. Nothing sensitive ships without a human, pricing is per agent seat with resolutions included, and hosting is primarily in the EU.

FAQ

Install the CustomerEagle WordPress plugin, paste your Workspace ID, and the widget is live — no theme edits. Connecting your WooCommerce store keys for order lookups needs a Standard plan or higher.

No. The AI can look up orders and prepare a refund or status change, but every WooCommerce refund or order edit is queued for a human agent to approve before it happens.

Read-only REST API keys are enough for order lookups and order notes; read/write keys let the AI prepare refunds and status changes for a human to approve. Order details are only shown to the customer whose email matches the order by default.

Support · Sales · Marketing

Start with one conversation. Build from there.

Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.

Start free trialIncluded in your 30-day trial · Standard plan and up after the trialBook a demo