The draft is grounded in the order's live fulfilment status and the carrier's delivery options, and matches the customer's tone and language.
Hi, I placed order #10482 a week ago and still haven't received a shipping confirmation. Can you check what's going on?
I've just checked order #10482 for you: it's out for delivery — the carrier picked it up at 9:14 this morning. It looks like the confirmation email never reached you, so I've just re-sent it with your tracking link.
Got the tracking link, thanks! One thing — I'm only home after 5pm today. Could the driver come in the evening?
Evening delivery changes the order, so it needs your sign-off. I've already lined up the carrier's 6–8pm slot and drafted the reply — review the suggested reply and send.
Interactive demo · sample data