CustomerEagle
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TRAVEL & HOSPITALITY

Happy guests, even before arrival

Bookings and questions, around the clock. Eagle AI answers guests in their own language, changes bookings under your terms and sells extras before arrival.

For example: HotelsBed & breakfastsHostelsHoliday parksCampsitesHoliday homesTravel agenciesTour operatorsBoat rentalsConference venuesWellness resortsTheme parks
DO YOU RECOGNISE THIS?

What businesses in travel and hospitality run into

✕
Guest questions in the middle of the night
✕
Guests writing in ten different languages
✕
Empty rooms you could still have filled
HOW CUSTOMEREAGLE SOLVES IT

Three examples from practice

01 · DAY AND NIGHT

Answers in every language

Eagle AI answers right away, with the right information from your own systems and knowledge base.

Eagle AI · 24/7All channels
Hallo, is een late check-out mogelijk op zondag?
Translated: Hello, is a late check-out possible on Sunday?
Goedenavond! Ja, late check-out tot 14:00 kan voor € 25. Ik heb het aan je boeking toegevoegd.
Top, bedankt voor de info!
Translated: Great, thanks for the info!
Graag gedaan! Een fijne avond nog.
✓ Automatically translated by Eagle AI
02 · EAGLE AI VOICEADD‑ON

Change a booking? Under your terms

Eagle AI Voice picks up the phone, holds the conversation and sorts it out on the spot.

Eagle AI VoiceADD‑ON
☎
Incoming call
answered by Eagle AI
Good evening, you're speaking with the Eagle AI agent of Hotel De Duinen. How can I help you?
Hi, can we arrive one day later?
That's possible. Changes are free up to 48 hours before. Shall I move your arrival to Saturday?
Yes please, that's fine.
✓ Change confirmed by email
03 · BEFORE ARRIVAL

Surprise your guests before they arrive

An automatic campaign sends the right message at the right moment.

Marketing · add‑onJourneys
WhatsAppAudience: Arriving in 3 days
Hi Emma, you're with us in 3 days! Fancy breakfast in bed or a wellness package? Book now with 15% off.
✓ Extra revenue per booking
PRODUCTS

Everything you need, in one place

SUPPORT
Every channel in one inbox
Eagle AI answers questions 24/7, even on the phone.
Discover Support →
SALES
From first message to won deal
Leads from every channel land in your pipeline automatically.
Discover Sales →
MARKETING · ADD‑ON
Campaigns that run themselves
Eagle AI writes and sends your campaigns.
Discover Marketing →
WHAT DOES IT COST?

Work out your package for travel & hospitality

Answer a few questions. You'll see straight away which plan and add-ons fit, and what it costs per month.

PRICE CALCULATION

What does CustomerEagle cost for your travel company or accommodation?

Answer a few short questions about your team, channels and wishes. You'll see straight away which package fits and what it costs per month.

1. QuestionsShort questions about your team, channels and what you want to use.
2. AdviceWe pick the plan and the add-ons that fit.
3. PriceYou see the price per month, billed monthly or yearly.
± 3 minutes · or press Enter ↵
Questions

Questions and answers

No. CustomerEagle checks the request against your booking conditions and proposes options, but a member of your team approves every change. Write actions through a connected booking system always go through an approval queue.

CustomerEagle has integrations with property-management systems including Mews, Guesty, Hostaway and Lodgify for looking up reservations. Most of these integrations are read-only; check the integration page for what each one supports.

Yes. CustomerEagle replies in the language the guest writes in. On the Professional plan and above you can keep guest guides in several languages and translate conversations for your team.

Not on its own. CustomerEagle answers from your knowledge base and from what a connected integration returns. Without such a connection, availability is always confirmed by your team.

Yes. WhatsApp is included in CustomerEagle from the Professional plan, and Messenger from the Standard plan. Conversations from every channel arrive in the same inbox.

See CustomerEagle in action for your business

In 15 minutes we'll show you how it works for hotels, bed & breakfasts and more.