Integration
AI-powered support on WhatsApp
Meet customers where they already are. WhatsApp messages flow into the same AI-first inbox as your web chat and email — answered from your knowledge base, escalated to your team when it matters.
CustomerEagle connects to the official WhatsApp Business API (Meta). Messages are deduplicated, rate-limited and routed like every other channel — one customer timeline whether they write on your site or on WhatsApp.
Available on the Professional plan and higher. The web chat widget itself is available on every plan, including Free.
How it connects
- 01Create a WhatsApp Business app in Meta's developer console.
- 02Paste your phone-number ID, WABA ID and system-user token into Settings → Channels.
- 03Point Meta's webhook at your CustomerEagle endpoint — messages start flowing into the inbox.
What you get
- AI answers on WhatsApp with the same knowledge-base grounding as your web widget.
- One unified inbox: WhatsApp, web chat, email, Messenger and Instagram side by side.
- Official API — no phone emulators, no gray-area WhatsApp automation.
More channels & integrations
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start a 14-day trial — credit card required, with no charge until the trial ends.