AI-powered support on WhatsApp
Meet customers where they already are. WhatsApp messages flow into the same AI-first inbox as your web chat and email — answered from your knowledge base, escalated to your team when it matters.
CustomerEagle is a Meta Tech Provider: you connect WhatsApp by signing in with your Meta account, not by creating a developer app or pasting API tokens. Messages are deduplicated, rate-limited and routed like every other channel — one customer timeline whether they write on your site or on WhatsApp.
Available on the Professional plan and higher. The web chat widget itself is available on every plan, including Free.
Status verified July 2026
Free plan · No credit card · 25 free AI resolutions (one-time) · no time limit
How it connects
- 01Sign in with your Meta account as an admin of your business — no developer account needed.
- 02Complete Meta's WhatsApp Embedded Signup and pick your WhatsApp Business number, or add one in the same flow.
- 03That's it — conversations start flowing into your CustomerEagle inbox immediately, with no webhook setup and no tokens to paste.
What you get
- AI answers on WhatsApp with the same knowledge-base grounding as your web widget.
- One unified inbox: WhatsApp, web chat, email, Messenger and Instagram side by side.
- Official API — no phone emulators, no gray-area WhatsApp automation.
- WhatsApp uses the official WhatsApp Business API — Meta's per-conversation charges are billed by Meta directly to your WhatsApp Business Account.
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start on the Free plan — no credit card required.