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Integration

AI-powered support on WhatsApp

Meet customers where they already are. WhatsApp messages flow into the same AI-first inbox as your web chat and email — answered from your knowledge base, escalated to your team when it matters.

Start free trialIncluded in your 30-day trial · Professional plan and up after the trialLive demo
The support inbox in CustomerEagle with conversations from chat, email and social channels.
Real product views · sample data
WhatsApp Business

Available on the Professional plan and higher. The web chat widget itself is available on every plan, including Free.

What you need

CustomerEagle is a Meta Tech Provider: you connect WhatsApp by signing in with your Meta account, not by creating a developer app or pasting API tokens. Messages are deduplicated, rate-limited and routed like every other channel — one customer timeline whether they write on your site or on WhatsApp.

Status verified July 2026

    WhatsApp Business

    How it connects

    1. 01Sign in with your Meta account as an admin of your business — no developer account needed.
    2. 02Complete Meta's WhatsApp Embedded Signup and pick your WhatsApp Business number, or add one in the same flow.
    3. 03That's it — conversations start flowing into your CustomerEagle inbox immediately, with no webhook setup and no tokens to paste.
    Every channel, one inbox. Messages from WhatsApp, Messenger, Instagram and email all land in the same conversation thread, however customers reach you.
    WhatsApp Business

    What you get

    • AI answers on WhatsApp with the same knowledge-base grounding as your web widget.
    • One unified inbox: WhatsApp, web chat, email, Messenger and Instagram side by side.
    • Official API — no phone emulators, no gray-area WhatsApp automation.
    • WhatsApp uses the official WhatsApp Business API — Meta's per-conversation charges are billed by Meta directly to your WhatsApp Business Account.
    Sales

    Turn a good conversation into a next step.

    Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.

    • Lead inbox, deal pipelines and activity timelines
    • Meetings, sequences, sales goals and forecasts
    • AI follow-up drafts and shared customer context

    Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.

    Explore Sales →
    The Sales home: open pipeline, weighted forecast, new leads and today's meetings.
    Real product views · sample data
    Marketing

    Stay relevant after the first conversation.

    Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.

    • Email and SMS campaigns, forms and pop-ups
    • Audience segments and visual customer journeys
    • AI email drafts, campaign reports and consent controls

    Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.

    Explore Marketing →
    Marketing analytics showing email performance, engagement and audience growth
    Real product views · sample data
    More channels & integrations
    WooCommerceFacebook MessengerInstagramZapierSelling on Shopify?ZendeskPricing

    Start with one conversation. Build from there.

    Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.

    Start free trialIncluded in your 30-day trial · Professional plan and up after the trialBook a demo
    Ask about your channels