Shopify · Catalog, inventory & order lookups

AI support agent for Shopify stores

Use the storefront widget today, including on Free. Permission-based catalog, inventory and order access is available to Standard plans and higher.

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The support inbox in CustomerEagle with conversations from chat, email and social channels. — Real product views · sample data

Capabilities

One Shopify path, with clear boundaries.

Widget on every plan; optional store-data access is live for Standard plans and higher.

Live on your storefront today, on any plan

Add CustomerEagle to a Shopify storefront on Free or paid plans without granting access to private store data.

Installed from the Shopify App Store, not a workaround

The public app is live, built with Shopify OAuth and official APIs, and available to Standard plans and higher.

Answer 'where is my order' from your real Shopify data

On Standard plans and higher, eligible merchants can choose whether to authorize catalog, inventory and order access.

Eagle AI never issues a refund on its own

Return requests are prepared for an authorized agent to review and approve; refund automation isn't part of this workflow.

A shopper only ever sees their own order

Permission-based personalization means replies use only merchant-authorized data that the requesting customer is entitled to access.

Your international shoppers get answered in their language

The multilingual widget answers from approved knowledge sources in the shopper's language; Shopify Markets sync is planned, not promised today.

Deployment

Start with the widget.

Add the store-data connection whenever you are ready.

STEP 01

Add the storefront widget

Available on every CustomerEagle plan. Widget-only installation does not expose catalog, customer or order data.

STEP 02

Connect your store data

A CustomerEagle administrator on Standard or higher will select the store and approve the requested Shopify permissions.

STEP 03

Keep changes under review

Store context can support answers, while refunds and other sensitive changes remain behind agent approval.

A lookup, not a guess. When order data is available from a connected store, Eagle AI verifies the order and resolves a “where is my order” question without waiting on a human.

Deep dive

Designed for Shopify's official APIs

The public app is built around OAuth, Shopify's GraphQL Admin APIs, webhooks and least-privilege scopes. Store data access requires merchant authorization and an eligible plan.

Optional catalog and inventory scopes
Webhook-driven fulfillment updates
Tenant-isolated installation records

Store owner wrapping a product at a packing station

Deep dive

Returns and refunds remain human controlled

The workflow verifies customer access, evaluates the merchant's policy and prepares a return request for an authorized agent to approve. Refunds and shipping labels remain manual, outside this automation.

Policy checks before preparation
Explicit approval for store changes
Auditable, idempotent action handling

Packaged parcels prepared for a return shipment

Sales

Turn a good conversation into a next step.

Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.

Lead inbox, deal pipelines and activity timelines
Meetings, sequences, sales goals and forecasts
AI follow-up drafts and shared customer context

Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.

Explore Sales →

The Sales home: open pipeline, weighted forecast, new leads and today's meetings. — Real product views · sample data

Marketing

Stay relevant after the first conversation.

Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.

Email and SMS campaigns, forms and pop-ups
Audience segments and visual customer journeys
AI email drafts, campaign reports and consent controls

Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.

Explore Marketing →

Marketing analytics showing email performance, engagement and audience growth — Real product views · sample data

Public-app safeguards

Our Shopify design keeps widget-only installation separate from private store-data access, and keeps sensitive store actions behind human approval.

FAQ

Add the standard CustomerEagle widget script to your storefront today, including on Free. The public Shopify app and app embed are live; store-data access requires Standard or higher.

The widget-only Shopify setup uses no private order data. With the public app connected, eligible Standard-and-higher merchants authorize only the read fields each shipped feature needs — catalog, inventory or orders.

Yes. You can run the widget for AI-first support while keeping your current help desk, and import your existing articles and macros when you are ready to switch.

Support · Sales · Marketing

Start with one conversation. Build from there.

Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.

Start free trial30 days · no card · 50 Eagle AI resolutions to testBook a demo