Switch from Intercom, Zendesk or Freshdesk — in an afternoon.
A free, guided migration moves your help center articles, macros and customer records into CustomerEagle while your old tool keeps running. Nothing is deleted, and you decide when to cancel.
Free built-in importer · No credit card on the Free plan · Your old tool stays live throughout
The same importer, the same four things, from any of the three.
Whichever help desk you're leaving, CustomerEagle's built-in importer moves the same things across, read-only — it never writes back to your old account.
| What migrates | Intercom | Zendesk | Freshdesk |
|---|---|---|---|
| Help center articlesConverted to text and indexed into your AI knowledge base immediately. | |||
| Macros & saved repliesYour team's canned responses, ready to reuse. | |||
| Customers & companiesContact records and the companies they belong to. | |||
| Support tickets & conversation historyStays in your old tool by design — not imported by any of the three connectors. |
Source: the same read-only connector code talks to Zendesk, Intercom and Freshdesk — what it imports doesn't change by source.
Export, import, go live — three steps, one afternoon.
An illustrative recreation of the in-product importer wizard below, not a live screenshot — the real one runs inside your CustomerEagle dashboard once you sign up.
Connect your account
Pick Zendesk, Intercom or Freshdesk and paste a read-only API token, access token or API key. Nothing is written back to your old tool.
Import runs in the background
Articles, macros and customer records come across in the background. It's resumable and safe to leave running — close the tab if you like.
Flip the switch
Paste one script tag and go live. Keep your old tool running for as long as you want before you cancel it.
3 seats, 150 AI resolutions a month — priced out.
Real per-seat prices, side by side. Ours is pulled live from our current plans; competitor figures are the publicly listed prices for the same shape of team.
| Plan | 3 seats | AI resolutions | Total / month |
|---|---|---|---|
| CustomerEagle Standard | €24.99 / seat | 150 AI resolutions includedfully covered — no overage | €74.97 / monthor €59.97 billed annually |
| Intercom (Fin) | $39 / seat | $0.99 per Fin resolution, pay-as-you-go | $265.50 / month150 resolutions billed individually — no bundled allowance. |
| Zendesk Suite Team | $55 / seat | $2.00 per AI-agent resolution, pay-as-you-go | $465 / month150 resolutions billed individually — no bundled allowance. |
| Freshdesk Growth | $15 / seat | Freddy AI sessions, billed separately | $45 / month + Freddy usageFreddy's per-session rate isn't publicly listed — check Freshdesk's current rate card. |
Competitor figures are the publicly listed prices for a 3-seat plan as of August 2026, shown in each vendor's own currency — we don't convert currencies or guess at bundling we can't verify. Plans, allowances and terms change; confirm current pricing directly with each vendor before you switch. Our own figures are pulled live from CustomerEagle's pricing configuration, so they can't drift from what you'd actually be billed.
Five companies. The founder sets it up for you.
We don't have customers to show you yet. So for the first five, the founder does the migration and setup personally, within 48 hours, and you run it alongside your current tool for as long as you like.
What you get
- Setup done for you within 48 hours — importer run, website crawled, the first 20 answers written and approved, widget live.
- Professional free for 60 days, then 50% off for 6 months. Cancel any time.
- A hard AI spend cap from day one, so the AI line on your invoice can't creep.
What we ask
- A card on file at signup — nothing is charged during the 60 days.
- A 20-minute feedback call every two weeks.
- If you're happy: permission to name you, with results measured by our public resolution definition.
Card on file · cancel any time · your old tool keeps running · results measured under /how-we-measure
Before you migrate
Nothing changes there. The importer only reads from Zendesk, Intercom or Freshdesk through a read-only API credential — your account, its data and your existing subscription are untouched. You keep the old tool running for as long as you want and cancel it on your own schedule.
No. The import runs in the background against your live account, so you can run both tools side by side and only cut over your customer-facing channel — the script tag, or a connected inbox — once you're satisfied with what CustomerEagle resolves.
Yes. The importer pulls your published articles, converts them to text and indexes them into CustomerEagle's knowledge base, so the AI can answer from — and cite — them right away.
Honestly: no, not today. The importer moves help center articles, macros/saved replies, and customer & company records — it doesn't move CSAT scores, survey history or past tickets. That's exactly why we recommend keeping your old tool running rather than cancelling it the moment you switch.
Read-only credentials are encrypted at rest, only a workspace owner or admin can start a migration, and the credentials are deleted automatically once the import finishes or is cancelled.
Yes. A stalled migration is resumable, and you can cancel one at any time from your dashboard — cancelling wipes the stored credentials immediately.
See what actually carries over.
Book a free guided migration and we'll walk your team through the import live, or start on the Free plan and connect your own account today.