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Privacy Policy

Last updated: April 23, 2026

CustomerEagle ("we", "our", "us") operates the CustomerEagle platform, a customer support and AI automation system for businesses.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services or interact with businesses using CustomerEagle.

1. Information We Collect

We collect different types of information depending on how you interact with our platform.

1.1 Information Provided by Customers (Our Clients)

When businesses use CustomerEagle, we may process:

  • Name, email address, phone number
  • Customer support messages and conversations
  • Order-related information (e.g., order number, status)
  • Uploaded files or attachments

This data is provided to us by our clients (the businesses using CustomerEagle).

1.2 Information Collected Automatically

When you use our platform or chat widget:

  • IP address
  • Device and browser type
  • Usage data (pages visited, actions taken)
  • Cookies and tracking technologies

1.3 Account Information (Customers of CustomerEagle)

If you create an account with CustomerEagle:

  • Name
  • Email address
  • Company information
  • Billing details

2. How We Use Information

We use collected data to:

  • Provide and operate our platform
  • Enable AI-powered customer support
  • Process and respond to support requests
  • Improve system performance and features
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. AI Processing

CustomerEagle uses artificial intelligence to:

  • Generate automated responses
  • Summarize conversations
  • Assist support agents

AI may process customer messages and related data. We implement safeguards to ensure data is only used for intended purposes and not exposed across tenants.

4. Data Sharing

We do not sell personal data.

We may share data with:

  • Service providers (hosting, email, analytics)
  • Payment processors
  • Integration partners (e.g., e-commerce platforms)

All partners are required to maintain appropriate data protection standards.

5. Data Storage & Security

We implement industry-standard measures including:

  • Encryption in transit (HTTPS)
  • Secure storage of credentials
  • Access controls and tenant isolation
  • Monitoring and logging

Despite this, no system is 100% secure.

6. Data Retention

We retain data only as long as necessary:

  • Active accounts: data retained while account is active
  • Inactive accounts: data may be deleted after a defined period
  • Legal requirements may require longer retention

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Data portability

To exercise your rights, contact us at: [email protected]

8. Cookies

We use cookies to:

  • Improve user experience
  • Analyze platform usage
  • Maintain session state

You can control cookies through your browser settings.

9. Third-Party Integrations

CustomerEagle integrates with platforms such as e-commerce systems and payment providers.

These third parties may process data under their own privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under 16.

We do not knowingly collect data from children.

11. International Data Transfers

Data may be processed outside your country.

We ensure appropriate safeguards (e.g., Standard Contractual Clauses).

12. Changes to This Policy

We may update this policy periodically.

Changes will be posted on this page with an updated date.

13. Contact

For questions about this Privacy Policy:

Email: [email protected]