Integrations

Your tools. One connected workspace.

Bring customer conversations, store data, CRM context and everyday workflows together. Explore the integrations that connect your business to CustomerEagle.

Find your integration
The support inbox in CustomerEagle with conversations from chat, email and social channels.
Real product views · sample data
Integrations94CustomerEagle
All integrations

Find your next connection

Browse by category or search for the tools your team already uses.

94integrations

94 integrations

App integration

17TRACK Tracking

Universal shipment tracking across 2000+ carriers

Capabilities & setup

Let your Eagle AI answer 'where is my order' by looking up shipments directly in 17TRACK, and register new tracking numbers so 17TRACK starts tracking them automatically.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

ActiveCampaign

Per-list consent, unsubscribe and tagging from inside the conversation.

Capabilities & setup

Connect your ActiveCampaign account so Eagle AI can tell a customer which lists they are subscribed to and which tags they carry, unsubscribe them from every list when they ask, and apply an existing tag. The lookup runs instantly; unsubscribing and tagging always wait for a teammate to approve them first. Available on Growth and above.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Acuity Scheduling

Availability, booking lookups, cancel and reschedule via Acuity

Capabilities & setup

Connect your Acuity Scheduling account so Eagle AI can list your appointment types, check open availability, find a customer's upcoming appointments by email, cancel an appointment, and reschedule it. Cancelling and rescheduling always wait for your approval.

3 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Adyen

Bounded refunds and payment cancellation via Adyen

Capabilities & setup

Connect your Adyen live credentials so Eagle AI can request a refund or cancel an authorised payment. There is no status-lookup tool — Adyen has no synchronous status endpoint for this — and every refund or cancellation is queued for a teammate to approve before it reaches Adyen.

0 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

AfterShip Tracking

Universal shipment tracking across 1200+ carriers

Capabilities & setup

Let your Eagle AI answer 'where is my order' by looking up shipments directly in AfterShip, and register new tracking numbers so AfterShip starts tracking them automatically.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Airtable

Let Eagle AI read and update your own Airtable tables.

Capabilities & setup

Connects one Airtable base and table you choose so Eagle AI can look up a row by a field you pick (usually the customer's email or an order reference), and — once you approve it — create or update a row. Nothing outside the table you name is ever touched.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Amplitude Account Activity

See what a customer did in your product, without leaving the conversation.

Capabilities & setup

Connect your Amplitude project so Eagle AI and your agents can look up the user behind a conversation by email and see their 10 most recent product-activity event names and timestamps. Never pulls event properties or other users' data. Read-only: no write tools.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Apollo

B2B context on the customer you're chatting with.

Capabilities & setup

Connects Apollo.io so Eagle AI can enrich a B2B customer's email with their job title, company name/size and industry, or look up a company by domain — never phone numbers or personal emails. Read-only, no write access to your Apollo account.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

App Store Connect Reviews

Read and reply to your App Store reviews without leaving the inbox.

Capabilities & setup

Connect your own App Store Connect API key so Eagle AI can pull up recent App Store customer reviews for your app — rating, title, body, territory and date, never the reviewer's name — and, once a teammate approves it, post a single developer reply. Reads run instantly; replies always wait for approval first.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Attio

Bring Attio CRM context into every conversation — company, ownership and deals, at a glance.

Capabilities & setup

Connects your Attio workspace so agents — and Eagle AI, with approval — can look up the Person record behind a conversation, see linked Deals (when your workspace has a Deals object), and log a note without leaving the conversation. The matched person's own name, email and phone are used only to verify identity and are never shown in the conversation. Write actions (adding a note) always go through your maker-checker approval rules.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Auth0 Account Status

Check account status and help customers self-recover, without a ticket to your dev team.

Capabilities & setup

Connect your Auth0 Management API (Machine to Machine) application so Eagle AI and your agents can check whether an account exists, is verified, is blocked, and when it last logged in. Three self-service helpers — resend verification email, issue a password-reset link, and clear a brute-force lockout — are also available, and always wait for a teammate to approve before anything changes in Auth0.

1 lookup tools
3 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

BigCommerce Orders

Order status, tracking and cancellations, right from the chat.

Capabilities & setup

Connect your BigCommerce store so Eagle AI can look up an order's status, payment, tracking and line items, find a customer's recent orders by email, cancel an order that hasn't shipped yet, and leave a staff note on an order. Reads run instantly; cancelling an order or adding a note always waits for a teammate to approve it first.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

bol.com

Let Eagle AI check an order's status and track & trace straight from bol.com.

Capabilities & setup

Connects your bol.com Seller account so Eagle AI can look up an order's status and retrieve the shipment's track & trace details. bol.com does not share buyer email addresses, so the customer's identity is verified by postal code and surname instead — a mismatch returns the same generic not-found message. Read-only: this add-on cannot change, cancel or refund an order.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Brevo

Check Brevo consent, unsubscribe on request, and add contacts to a list.

Capabilities & setup

Connect your Brevo account so Eagle AI can tell a customer whether they are subscribed to email and SMS marketing, which lists they are on, and unsubscribe them when they ask. The lookup runs instantly; the blocklist change and any list change always wait for a teammate to approve them first. Available on Growth and above.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Cal.com

Booking lookups, cancel and reschedule via Cal.com

Capabilities & setup

Connect your Cal.com account so Eagle AI can list your bookable event types, find a customer's upcoming bookings by email, cancel a booking, and reschedule a booking to a new time. Cancelling and rescheduling always wait for your approval.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Calendly

Booking lookups and scheduling links via Calendly

Capabilities & setup

Connect your Calendly account so Eagle AI can list your bookable event types, find a customer's upcoming meetings by email, hand out a fresh scheduling link, and cancel a booking. Creating a link and cancelling a meeting always wait for your approval.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

CCV Shop

Let Eagle AI look up a CCV Shop order's status by order number.

Capabilities & setup

Connects your CCV Shop webshop so Eagle AI can look up an order by order number and report its status, payment state, tracking code and line items. CCV Shop's API has no way to search orders by e-mail, so Eagle AI always looks the order up by order number — a customer who lost their confirmation e-mail is handed to a human. Read-only: this add-on cannot change, cancel or refund an order.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Chargebee

Let Eagle AI check a customer's subscription and handle billing requests, with your approval.

Capabilities & setup

Connect your Chargebee site so Eagle AI can look up a customer's subscriptions and recent invoices by email, and — once you approve — cancel a subscription at term end or record a refund. Nothing is changed without a human clicking approve first.

3 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Clerk Account Status

Check account status and clear a lockout, without a ticket to your dev team.

Capabilities & setup

Connect your Clerk secret key so Eagle AI and your agents can check whether an account exists, is banned or locked, and when it last signed in. A one-click unlock helper is also available and always waits for a teammate to approve it first. No bans and no deletes are possible through this integration.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Close

Bring Close CRM context into every conversation — company status and open deals, at a glance.

Capabilities & setup

Connects your Close account so agents — and Eagle AI, with approval — can look up the company (Lead) record behind a conversation, see its open Opportunities, and log a note without leaving the conversation. The matched contact's own name, email and phone are used only to verify identity and are never shown in the conversation. Write actions (adding a note) always go through your maker-checker approval rules.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Copper

Bring Copper CRM context into every conversation — company, ownership and open deals, at a glance.

Capabilities & setup

Connects your Copper account so agents — and Eagle AI, with approval — can look up the Person record behind a conversation, see their open Opportunities, and log an activity without leaving the conversation. The matched person's own name, email and phone are used only to verify identity and are never shown in the conversation. Write actions (logging an activity) always go through your maker-checker approval rules.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Customer.io

Check a person's unsubscribe state and segments, and act on it with approval.

Capabilities & setup

Connect your Customer.io workspace so Eagle AI can tell a customer whether they are unsubscribed, which segments they are in, unsubscribe them when they ask, and record a support tag. The lookup runs instantly; both writes always wait for a teammate to approve them first. Works with US and EU workspaces. Available on Growth and above.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

DHL Parcel Tracking

Let the Eagle AI answer "where is my order?" with live DHL Parcel tracking status.

Capabilities & setup

Connects DHL eCommerce NL (DHL Parcel NL) so Eagle AI can look up a shipment's tracking status for Dutch domestic DHL deliveries. The tracking lookup itself needs the customer's Dutch postcode, which DHL uses to confirm the request before returning any detail; a wrong postcode returns the same generic not-found message as an unknown tracking number. The connected API key is not used by tracking lookups today; it is stored only for possible future DHL label/shipment features. Read-only: this add-on cannot create, change or cancel a shipment.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

e-Boekhouden.nl

Invoice status straight from your own e-Boekhouden.nl administration.

Capabilities & setup

Connects your e-Boekhouden.nl administration so Eagle AI can look up a customer's relation by email and see their last 5 invoices — number, date, due date, total and paid state — scoped to your own administration via a pasted API-token. Read-only: this add-on cannot create, edit or send invoices.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

EasyPost Tracking

Live tracker status via EasyPost, with tracker registration

Capabilities & setup

Connect your EasyPost account so Eagle AI can look up tracker status for 'where is my order?' questions, and register a new tracking number so EasyPost starts tracking it. Registering a tracker requires your approval.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Ecwid

Order status, tracking and cancellations, right from the chat.

Capabilities & setup

Connect your Ecwid store so Eagle AI can look up an order by number or by the customer's own email, and read its fulfilment status, payment status, tracking number and items. Cancelling an order or adding an internal note always waits for a teammate to approve it first.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Eventbrite

Event listings and order lookups via Eventbrite

Capabilities & setup

Connect your Eventbrite account so Eagle AI can list your organization's upcoming live events and find a customer's ticket order by email. Read-only — no orders, tickets or events are ever changed.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

FactuurSturen.nl

Invoice status and reminders from your own FactuurSturen.nl account.

Capabilities & setup

Connects your FactuurSturen.nl account so Eagle AI can look up a customer's client record by email, see their last 5 invoices, and — with your approval — send FactuurSturen's built-in payment reminder for one invoice. Scoped to your own account via a pasted username and API key.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Firebase Auth Account Status

Check a customer's Firebase account status without leaving the conversation.

Capabilities & setup

Connect a Firebase service account so Eagle AI and your agents can look up the Authentication account behind a conversation by email — verified status, disabled status, created date, last login and linked sign-in providers. Read-only: no write tools, and the service account JSON is never logged or displayed after you save it.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Formitable

Let Eagle AI check availability and create, change or cancel a booking in Formitable.

Capabilities & setup

Connects your Formitable restaurant (part of the Zenchef group) so Eagle AI can see which dates are open and which sitting times are bookable, find a guest's bookings from their email, and create, change or cancel a booking through your approval queue. Get your API key from the Formitable dashboard: Team → admin → Advanced → API user → Get API key. A new booking usually starts as a request the restaurant still has to approve, and the assistant says so rather than promising a table that is not held yet.

4 lookup tools
3 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Generic OpenAPI

Connect any backend that publishes an OpenAPI document — no custom integration needed.

Capabilities & setup

Point CustomerEagle at your own API's OpenAPI 3.x document and one auth header, and Eagle AI can answer from your systems directly. GET operations become instant read-only lookups; POST, PUT and PATCH operations become write actions that always wait for a teammate to approve them. DELETE is never callable, and the connector ships read-only until an admin explicitly turns writes on.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

GitHub Issues

Escalate a support conversation straight into a GitHub issue, with a link back.

Capabilities & setup

Connects your GitHub repository so agents — and the AI, with approval — can turn a bug report or feature request from a support conversation into a GitHub issue. The new issue links back to the conversation, and the AI can check the issue's status and report progress back to the customer.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

GitLab Issues

Escalate a support conversation straight into a GitLab issue, with a link back.

Capabilities & setup

Connects your GitLab project so agents — and Eagle AI, with approval — can turn a bug report or feature request from a support conversation into a GitLab issue. The new issue links back to the conversation, and Eagle AI can check the issue's status and report progress back to the customer.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Google Play Reviews

Read and reply to your Google Play reviews without leaving the inbox.

Capabilities & setup

Connect your own Google Cloud service account so Eagle AI can pull up recent Google Play Store reviews for your app — star rating, text, language, device, app version and date, never the reviewer's name — and, once a teammate approves it, post a single reply. Reads run instantly; replies always wait for approval first.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Hostaway

Look up vacation-rental reservations and message guests, right from the chat.

Capabilities & setup

Connect your Hostaway account so Eagle AI can find a guest's reservation by email or reservation number and see the listing, dates, guest count, status and balance. Reads run instantly; sending a message to the guest always waits for a teammate to approve it first.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

HubSpot

Bring HubSpot CRM context into every conversation — contacts, deals and tickets, at a glance.

Capabilities & setup

Connects your HubSpot account so agents — and Eagle AI, with approval — can look up a contact's HubSpot record, see their open deals and support tickets, and create a new ticket or add a note without leaving the conversation. Write actions (creating a ticket or note) always go through your maker-checker approval rules.

3 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Hunter

Verify emails and look up companies with Hunter.io.

Capabilities & setup

Connects Hunter.io so Eagle AI can check whether an email address is deliverable (valid, disposable, webmail) before something important is sent to it, or look up a company by domain. Read-only, no write access to your Hunter account.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Instatus

Outage status and incidents, without leaving the chat.

Capabilities & setup

Connect your Instatus status page so Eagle AI can check whether anything is currently down and see open incidents, and open a new incident when it spots an unreported outage — scoped to your own page via a pasted API key. Reads run instantly; opening an incident always waits for a teammate to approve it first.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Jira

Escalate a support conversation straight into a Jira issue, with a link back.

Capabilities & setup

Connects your Jira project so agents — and Eagle AI, with approval — can turn a bug report or feature request from a support conversation into a Jira issue. The new issue links back to the conversation, and Eagle AI can check the issue's status and report progress back to the customer.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Judge.me Reviews

Quote your real review score and recent reviews in chat.

Capabilities & setup

Connect Judge.me so Eagle AI can share your total review count, average rating, and up to 5 recent published reviews — never reviewer names or emails. Read-only; nothing is ever posted or changed in Judge.me.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Kaufland

Marketplace buyer tickets and order status, in the chat.

Capabilities & setup

Connect your Kaufland Global Marketplace seller account so Eagle AI can check open buyer tickets and order/shipment status, and draft replies or close resolved tickets. Reads run instantly; replying to or closing a ticket always waits for a teammate to approve.

3 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Klarna Order Management

Let Eagle AI check Klarna order status and handle refunds with your approval.

Capabilities & setup

Connect your Klarna Order Management API credentials so Eagle AI can look up a customer's Klarna order (status, amounts, refund state) and, once you approve it, request a refund or cancel an order that hasn't shipped yet. Every refund and cancellation is queued for a human to approve before it reaches Klarna — nothing is sent automatically.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Klaviyo

Check marketing consent and recent order activity, right from the chat.

Capabilities & setup

Connect your Klaviyo account so Eagle AI can check whether a customer is subscribed to email or SMS marketing, look up their recent order activity, log that support was contacted, and unsubscribe them on request. Reads run instantly; unsubscribing always waits for a teammate to approve it first.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Laposta

Dutch email marketing: check the list, unsubscribe on request.

Capabilities & setup

Connect one Laposta list so Eagle AI can tell a customer whether they are on it and unsubscribe them when they ask. The lookup runs instantly; the unsubscribe always waits for a teammate to approve it first. Laposta has no tags, so this add-on deliberately ships just those two tools. Available on Growth and above.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Lightspeed eCom

Let Eagle AI look up a Lightspeed eCom order's status and tracking.

Capabilities & setup

Connects your Lightspeed eCom (C-Series) webshop so Eagle AI can look up an order by order number and report its status, payment and shipping state, and line items, plus a dedicated tracking lookup for "where is my package" questions. Requires an Advanced or Professional Lightspeed eCom plan — the API key screen isn't shown on lower plans. Read-only: this add-on cannot change, cancel or refund an order.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Linear

Escalate a support conversation straight into a Linear issue, with a link back.

Capabilities & setup

Connects your Linear workspace so agents — and Eagle AI, with approval — can turn a bug report or feature request from a support conversation into a Linear issue. The new issue links back to the conversation, and Eagle AI can check the issue's status and report progress back to the customer.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Loop Returns

Answer return and refund status questions instantly.

Capabilities & setup

Connect your Loop Returns account so Eagle AI can look up a customer's return by return id, order id, or order number — status, items, refund state, and label/tracking state. Read-only; nothing in Loop Returns is ever changed.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Magento

Order status, tracking and cancellations from your own Magento store, right in chat.

Capabilities & setup

Connect your self-hosted Magento 2 or Adobe Commerce store so Eagle AI can look up an order's status, items and shipment tracking by order number, leave an internal note on an order for your team, and cancel an order on request. Order lookups run instantly and are gated on the order's own billing details before anything is shared. Adding a note or cancelling an order always waits for a teammate to approve it first, and cancelling never succeeds on an order that has already been invoiced or shipped.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Mailchimp

Answer “unsubscribe me” and “am I on your list?” without leaving the inbox.

Capabilities & setup

Connect your Mailchimp audience so Eagle AI can tell a customer whether they are subscribed, unsubscribe them when they ask, and tag them for follow-up. The lookup runs instantly; unsubscribing and tagging always wait for a teammate to approve them first. Available on Growth and above.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

MailerLite

Subscriber status, groups and unsubscribes without switching tabs.

Capabilities & setup

Connect your MailerLite account so Eagle AI can tell a customer whether they are active, unconfirmed or unsubscribed, which groups they belong to, unsubscribe them when they ask, and add them to a group. The lookup runs instantly; both writes always wait for a teammate to approve them first. Available on Growth and above.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Mixpanel Account Activity

Check a customer's Mixpanel profile status without leaving the conversation.

Capabilities & setup

Connect your Mixpanel service account so Eagle AI and your agents can look up the profile behind a conversation by email — created/last-seen timestamps and any plan or tier property you track. Never exposes arbitrary profile properties. Read-only: no write tools.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Mollie

Payment and refund status, straight from Mollie.

Capabilities & setup

Connect your Mollie account so Eagle AI can check a payment's status, see whether a refund has gone out, and request a refund for a customer — every refund waits for your approval before it's sent.

3 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Moneybird

Let Eagle AI check invoice status and resend invoices straight from Moneybird.

Capabilities & setup

Connects your Moneybird account so Eagle AI can tell a customer which of their invoices are open, overdue or paid, the amount and due date, and e-mail a copy of an already-issued invoice to the address already on file. Moneybird's personal API tokens have no read-only mode — the token can also create and edit invoices — so treat it like a password and consider creating one scoped to just the sales_invoices permission. Resending an invoice always goes through your approval queue.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

MultiSafepay

Payment status and bounded refunds for your MultiSafepay checkout

Capabilities & setup

Connect your MultiSafepay account so Eagle AI can check a customer's payment status and request refunds, capped at the amount actually captured. Every refund is queued for a teammate to approve before it goes out.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

MyParcel Tracking

Let the Eagle AI answer "where is my order?" with live MyParcel tracking status.

Capabilities & setup

Connects your MyParcel account so Eagle AI can look up a shipment's tracking status using the API key from your MyParcel backoffice. MyParcel routes shipments through PostNL, DHL, DPD and other carriers, so this covers shipments no matter which carrier actually moved the parcel. Identity is verified against the shipment's postal code, surname or email before any detail is shown — a mismatch returns the same generic not-found message. Read-only: this add-on cannot create, change or cancel a shipment.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Odoo

Order status, invoices and safe order actions from your own Odoo, right in chat.

Capabilities & setup

Connect your self-hosted or Odoo Online instance so Eagle AI can look up a sale order's status and tracking by order reference, list a customer's invoices and their payment status by email, leave an internal note on an order for your team, and cancel an order on request. Order and invoice lookups only ever return what belongs to the customer who is verified in the conversation. Adding a note or cancelling an order always waits for a teammate to approve it first, and cancelling refuses automatically once an order has already been locked or completed.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Omnisend

Omnisend consent, unsubscribe and tagging, answered in the chat.

Capabilities & setup

Connect your Omnisend account so Eagle AI can tell a customer whether they are subscribed to email and SMS marketing, which tags they carry, and unsubscribe them when they ask. The lookup runs instantly; unsubscribing and tagging always wait for a teammate to approve them first. Available on Growth and above.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Paddle

Let Eagle AI check a customer's subscription and handle billing requests, with your approval.

Capabilities & setup

Connect your Paddle account so Eagle AI can look up a customer's subscription plan, status and billing period, review their recent invoices, and — once you approve — cancel a subscription or issue a refund. Nothing is changed without a human clicking approve first.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Pay.nl

Payment status and bounded refunds via Pay.nl

Capabilities & setup

Connect your Pay.nl merchant account so Eagle AI can check a customer's transaction status and request refunds, capped at the amount actually captured. Every refund is queued for a teammate to approve before it goes out.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

PayPal

Answer payment questions and request refunds without leaving chat

Capabilities & setup

Connect your PayPal REST app so Eagle AI can look up an order, payment capture or dispute by ID and answer status/amount questions directly. Refund requests are always queued for a teammate to approve before anything is refunded.

3 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Picqer

Warehouse fulfillment status, straight from the chat.

Capabilities & setup

Connect your Picqer warehouse account so Eagle AI can answer 'where is my order' with real fulfillment status, picklist progress and shipment tracking, and leave a note on the order for your warehouse team when it needs a human's attention. Reads run instantly; comments always wait for a teammate to approve.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Pipedrive

CRM context and follow-ups, right from the chat.

Capabilities & setup

Connect your Pipedrive account so Eagle AI can look up a customer's person record and open deals, add a note to their record, and schedule a follow-up task — all scoped to your own Pipedrive account via a pasted API token. Reads run instantly; adding a note or creating a task always waits for a teammate to approve it first.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Postcode.nl

Verify Dutch delivery addresses in seconds.

Capabilities & setup

Connects Postcode.nl (Postcode.eu) so Eagle AI can confirm the street and city for a Dutch postcode and house number — handy for catching a typo before a shipment goes out. This is public address-format data, never a customer record; nothing is ever written back to Postcode.nl.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

PostcodeAPI.nu

Verify Dutch delivery addresses in seconds.

Capabilities & setup

Connects PostcodeAPI.nu so Eagle AI can confirm the street and city for a Dutch postcode and house number — handy for catching a typo before a shipment goes out. This is public address-format data, never a customer record; nothing is ever written back to PostcodeAPI.nu.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

PostHog Account Activity

See what a customer did in your product, without leaving the conversation.

Capabilities & setup

Connect your PostHog project so Eagle AI and your agents can look up the account behind a conversation by email — when it was created and a small set of plan/status properties — plus their 10 most recent product-activity event names and timestamps. Never pulls event payloads, IP addresses or other customers' data. Read-only: no write tools.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

PostNL Tracking

Let the Eagle AI answer "where is my order?" with live PostNL tracking status.

Capabilities & setup

Connects PostNL so Eagle AI can look up a shipment's tracking status for Dutch domestic and PostNL international deliveries, using the API key from your MijnPostNL / PostNL developer portal account. Identity is verified against the shipment's own postal code or surname before any detail is shown — a mismatch returns the same generic not-found message. Read-only: this add-on cannot create, change or cancel a shipment.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Recurly

Let Eagle AI check a customer's subscription and handle billing requests, with your approval.

Capabilities & setup

Connect your Recurly account so Eagle AI can look up a customer's subscriptions and recent invoices by email, and — once you approve — cancel a subscription at term end or refund an invoice. Nothing is changed without a human clicking approve first.

3 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

resOS

Let Eagle AI check what is open and create, change or cancel a booking in resOS.

Capabilities & setup

Connects your resOS restaurant so Eagle AI can see which dates are open and which sitting times are bookable, find a guest's bookings from their phone number, and create, change or cancel a booking through your approval queue. A new booking usually starts as a request the restaurant still has to approve, and the assistant says so rather than promising a table that is not held yet.

4 lookup tools
3 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Salesforce

Bring the Salesforce record behind a conversation into the inbox — contact, account and open cases.

Capabilities & setup

Connects your Salesforce org over OAuth so agents — and Eagle AI, with approval — can look up the contact or lead behind a conversation, see their account and their open cases, and open a case, comment on one, update allow-listed contact fields or create a lead without leaving the inbox. Write actions always go through your maker-checker approval rules. CustomerEagle never sees a Salesforce password.

4 lookup tools
4 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Sendcloud Tracking

Let the Eagle AI answer "where is my order?" with live Sendcloud tracking status.

Capabilities & setup

Connects your Sendcloud account so Eagle AI can look up a parcel's tracking status straight from Sendcloud's panel using your public and secret key. Sendcloud aggregates many carriers (PostNL, DHL, DPD, UPS and more) behind one connection, so this covers shipments no matter which carrier actually moved the parcel. Identity is verified against the shipment's postal code, surname or email before any detail is shown — a mismatch returns the same generic not-found message. Read-only: this add-on cannot create, change or cancel a shipment.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Sentry

Know if a bug is already tracked, right from the chat.

Capabilities & setup

Connect your Sentry project so Eagle AI can search recent issues and check a specific one — scoped to your own organization and project via a pasted auth token. Read-only: nothing in Sentry is ever changed, and no approval step is needed.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Shippo Tracking

Live carrier tracking status via Shippo

Capabilities & setup

Connect your Shippo account so Eagle AI can look up a shipment's tracking status across Shippo's supported carriers, and look up Shippo order details, without an agent switching tabs. Read-only — nothing in Shippo is ever changed.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

ShipStation Tracking

Answer 'where is my order?' with live ShipStation data

Capabilities & setup

Connect your ShipStation account so Eagle AI can look up an order's status and shipment tracking details straight from ShipStation, without an agent switching tabs. Read-only — nothing in ShipStation is ever changed.

2 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Shopify

Let Eagle AI look up orders and process refunds in Shopify.

Capabilities & setup

Connects your Shopify store so Eagle AI can answer order-status questions instantly and route refund or cancellation requests through your approval queue before anything changes.

1 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

Explore integration
App integration

Shopware

Order status, tracking and cancellation for your Shopware 6 shop.

Capabilities & setup

Connect your own Shopware 6 shop so Eagle AI can look up an order's status, totals and shipment tracking by order number, and (with your approval) cancel an order. Uses a standard Shopware Admin API integration key pair — no OAuth redirect, no app install. Read-only lookups run instantly; cancellation always waits for a human to approve it in your inbox before it happens.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Slack Escalations

Get a dedicated Slack channel the moment a ticket needs a human.

Capabilities & setup

When a conversation needs a person, a dedicated Slack channel opens with the full conversation context — channel creation goes through your approval rules, and agents keep working the ticket in CustomerEagle.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Smoobu

Look up vacation-rental reservations and message guests, right from the chat.

Capabilities & setup

Connect your Smoobu account so Eagle AI can find a guest's reservation by email or reservation number and see the listing, dates, guest count, status and balance — no vendor confirmation code hunting. Reads run instantly; sending a message to the guest always waits for a teammate to approve it first.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Squarespace Orders

Order status, straight from Squarespace.

Capabilities & setup

Connect your Squarespace Commerce API key so Eagle AI can look up an order's fulfillment status, payment status, line items and tracking. Read-only: this add-on cannot cancel, edit or add notes to an order.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Statuspage

Outage status and incidents, without leaving the chat.

Capabilities & setup

Connect your Atlassian Statuspage page so Eagle AI can check whether anything is currently down and see open incidents, and open a new incident when it spots an unreported outage — scoped to your own page via a pasted API key. Reads run instantly; opening an incident always waits for a teammate to approve it first.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Stripe (your account)

Let Eagle AI look up billing status and request refunds from your own Stripe account.

Capabilities & setup

Connect your own Stripe account with a restricted API key so Eagle AI can check a customer's subscriptions and invoices, look up a payment, and — with your team's approval — issue a refund or cancel a subscription at the end of its billing period. Nothing is ever refunded or cancelled without a human approving it first, and cancellations never take effect immediately.

3 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

TeamUp

Let Eagle AI read your class schedule and book, cancel or waitlist a member in TeamUp.

Capabilities & setup

Connects your TeamUp account so Eagle AI can read the class schedule with capacity and waiting-list numbers, find a member, and check whether they can actually be booked into a class before anything happens — which membership applies, what it costs, and what is blocking it. Registering, cancelling, waitlisting and putting a membership on hold all wait for a human to approve.

3 lookup tools
4 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

TrackingMore Tracking

Universal shipment tracking across 1200+ carriers

Capabilities & setup

Let your Eagle AI answer 'where is my order' by looking up shipments directly in TrackingMore, and register new tracking numbers so TrackingMore starts tracking them automatically.

1 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

WebwinkelKeur

Share your WebwinkelKeur rating and invite reviews from chat.

Capabilities & setup

Connect WebwinkelKeur so Eagle AI can share an approximate review score, quote recent reviews, and invite a customer to leave one once a teammate approves it. Read-only lookups run instantly; invitations always wait for approval.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

WeFact

Invoice status and reminders from your own WeFact account.

Capabilities & setup

Connects your WeFact account so Eagle AI can look up a customer's debtor record by email, see their last 5 invoices, and — with your approval — send WeFact's built-in payment reminder for one invoice. Scoped to your own account via a pasted API key.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

Wix

Order status and cancellations, straight from Wix Stores.

Capabilities & setup

Connect your Wix site so Eagle AI can look up a Stores order, check its shipping status, and cancel an order for a customer — every cancellation waits for your approval before it's sent to Wix.

2 lookup tools
1 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

App integration

WooCommerce

Let Eagle AI look up orders and process refunds in WooCommerce.

Capabilities & setup

Connects your WooCommerce store so Eagle AI can answer order-status questions instantly and route refunds or order-status changes through your approval queue before anything changes.

2 lookup tools
2 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

Explore integration
App integration

WooCommerce License Manager

Let customers retrieve their license key straight from chat.

Capabilities & setup

Customers can request their software license key from the widget by confirming their email and order number — verified against your store before anything is revealed.

1 lookup tools
0 actions with approval

Your provider account and connection credentials are required.

Activation requires approval in the Add-on Store. Availability depends on your plan and provider access.

Messaging channel

WhatsApp Business

Meet customers where they already are. WhatsApp messages flow into the same AI-first inbox as your web chat and email — answered from your knowledge base, escalated to your team when it matters.

Capabilities & setup

CustomerEagle is a Meta Tech Provider: you connect WhatsApp by signing in with your Meta account, not by creating a developer app or pasting API tokens. Messages are deduplicated, rate-limited and routed like every other channel — one customer timeline whether they write on your site or on WhatsApp.

Explore integration
Messaging channel

Facebook Messenger

Turn your Facebook Page's DMs into resolved conversations. The AI answers from your knowledge base; your team gets only what genuinely needs a human.

Capabilities & setup

Sign in with your Meta account and pick the Facebook Page you want to connect — CustomerEagle is a Meta Tech Provider, so there's no developer app to build. Messenger DMs then arrive in the same inbox as every other channel, deduplicated, routed by your rules, and answered in the customer's language.

Explore integration
Messaging channel

Instagram

Your Instagram DMs are support tickets in disguise. Let the AI resolve the routine ones instantly and route the rest to your team — in the same inbox as everything else.

Capabilities & setup

CustomerEagle connects to Instagram's professional-account messaging via Meta's API — sign in with your Meta account, no developer app required. DMs are matched to the same customer timeline as their web-chat or email conversations, so context never gets lost.

Explore integration
App integration

Zapier

Push every new conversation, message, contact and help-centre article out to the rest of your stack — and let a Zap write back into CustomerEagle: send a reply, drop an internal note, update a contact.

Capabilities & setup

The CustomerEagle app is published on Zapier as a private app — invite-only for now, so it does not turn up in Zapier's public app directory yet. Accepting our invite link adds CustomerEagle to your Zapier account; you then connect it with an API key you create yourself in the dashboard, scoped READ and WRITE to a single workspace. Triggers poll every few minutes today; instant, webhook-based triggers are the next step.

Explore integration
Messaging channel

Live Chat

AI widget for your website

Capabilities & setup

The web chat widget itself is available on every plan, including Free.

Explore integration
Messaging channel

E-mail

Connect your support mailbox and handle customer emails alongside your other conversations.

Capabilities & setup

Connect your support mailbox and handle customer emails alongside your other conversations.

Explore integration
Beta

Eagle AI Voice

Answer support calls with an AI phone agent.

Capabilities & setup

Gives customers a phone number answered by Eagle AI that uses your knowledge base — it can look things up, take a callback request, create a ticket, or transfer to a person, in the caller's own language.

Explore integration

App integrations are enabled separately. Provider subscriptions, API access and plan requirements may apply. Write actions follow your approval rules. The directory lists public integrations; it does not mean every connection is included in your subscription.

From a question to the next step.

  1. 01

    Connect your tools

    Connect channels and enable the app integrations your team needs.

  2. 02

    Give the conversation context

    Use connected information to answer questions and keep customer context close.

  3. 03

    Approve the next action

    Let AI propose supported actions. Your approval rules control changes in connected apps.

API / Webhooks / Zapier

A stack that is uniquely yours?

Use Zapier, webhooks and the API to build workflows around your own systems. Discuss your setup with our team.

Sales

Turn a good conversation into a next step.

Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.

  • Lead inbox, deal pipelines and activity timelines
  • Meetings, sequences, sales goals and forecasts
  • AI follow-up drafts and shared customer context

Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.

Explore Sales →
The Sales home: open pipeline, weighted forecast, new leads and today's meetings.
Real product views · sample data
Marketing

Stay relevant after the first conversation.

Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.

  • Email and SMS campaigns, forms and pop-ups
  • Audience segments and visual customer journeys
  • AI email drafts, campaign reports and consent controls

Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.

Explore Marketing →
Marketing analytics showing email performance, engagement and audience growth
Real product views · sample data
Support · Sales · Marketing

Start with one conversation. Build from there.

Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.