Integration
AI-powered support in Facebook Messenger
Turn your Facebook Page's DMs into resolved conversations. The AI answers from your knowledge base; your team gets only what genuinely needs a human.
Connect your Facebook Page once and Messenger DMs arrive in the same inbox as every other channel — deduplicated, routed by your rules, and answered in the customer's language.
Available on the Standard plan and higher. The web chat widget itself is available on every plan, including Free.
How it connects
- 01Connect your Facebook Page in Meta's developer console.
- 02Paste your Page ID and access token into Settings → Channels.
- 03Subscribe the webhook — DMs start arriving in your CustomerEagle inbox.
What you get
- Instant, grounded AI answers in Messenger — day and night.
- Shared routing, SLAs and analytics with all your other channels.
- Instagram DMs ride the same Meta connection — enable both from one setup.
More channels & integrations
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start a 14-day trial — credit card required, with no charge until the trial ends.