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Integration

AI-powered support in Facebook Messenger

Turn your Facebook Page's DMs into resolved conversations. The AI answers from your knowledge base; your team gets only what genuinely needs a human.

Start free trialIncluded in your 30-day trial · Standard plan and up after the trialLive demo
The support inbox in CustomerEagle with conversations from chat, email and social channels.
Real product views · sample data
Facebook Messenger

Available on the Standard plan and higher. The web chat widget itself is available on every plan, including Free.

What you need

Sign in with your Meta account and pick the Facebook Page you want to connect — CustomerEagle is a Meta Tech Provider, so there's no developer app to build. Messenger DMs then arrive in the same inbox as every other channel, deduplicated, routed by your rules, and answered in the customer's language.

Status verified July 2026

    Facebook Messenger

    How it connects

    1. 01Sign in with your Meta account as an admin of your business — no developer console needed.
    2. 02Pick the Facebook Page you want to connect from the list Meta shares with CustomerEagle.
    3. 03Messenger DMs start arriving in your CustomerEagle inbox immediately — no tokens, no manual webhook setup.
    Every channel, one inbox. Messages from WhatsApp, Messenger, Instagram and email all land in the same conversation thread, however customers reach you.
    Facebook Messenger

    What you get

    • Instant, grounded AI answers in Messenger — day and night.
    • Shared routing, SLAs and analytics with all your other channels.
    • Instagram uses the exact same sign-in-with-Meta flow — no separate developer setup, just connect it from the same Channels page.
    Sales

    Turn a good conversation into a next step.

    Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.

    • Lead inbox, deal pipelines and activity timelines
    • Meetings, sequences, sales goals and forecasts
    • AI follow-up drafts and shared customer context

    Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.

    Explore Sales →
    The Sales home: open pipeline, weighted forecast, new leads and today's meetings.
    Real product views · sample data
    Marketing

    Stay relevant after the first conversation.

    Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.

    • Email and SMS campaigns, forms and pop-ups
    • Audience segments and visual customer journeys
    • AI email drafts, campaign reports and consent controls

    Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.

    Explore Marketing →
    Marketing analytics showing email performance, engagement and audience growth
    Real product views · sample data
    More channels & integrations
    WooCommerceWhatsApp BusinessInstagramZapierSelling on Shopify?ZendeskPricing

    Start with one conversation. Build from there.

    Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.

    Start free trialIncluded in your 30-day trial · Standard plan and up after the trialBook a demo
    Ask about your channels