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Integration

AI-powered support for Instagram DMs

Your Instagram DMs are support tickets in disguise. Let the AI resolve the routine ones instantly and route the rest to your team — in the same inbox as everything else.

Start free trialIncluded in your 30-day trial · Standard plan and up after the trialLive demo
The support inbox in CustomerEagle with conversations from chat, email and social channels.
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Instagram

Available on the Standard plan and higher. The web chat widget itself is available on every plan, including Free.

What you need

CustomerEagle connects to Instagram's professional-account messaging via Meta's API — sign in with your Meta account, no developer app required. DMs are matched to the same customer timeline as their web-chat or email conversations, so context never gets lost.

Status verified July 2026

    Instagram

    How it connects

    1. 01Link your Instagram account to a Facebook Page as a professional account, if you haven't already — a one-time setting on Instagram's side.
    2. 02Sign in with your Meta account in Settings → Channels and pick that Page — no developer app, no tokens to paste.
    3. 03Instagram DMs start flowing into your CustomerEagle inbox immediately.
    Every channel, one inbox. Messages from WhatsApp, Messenger, Instagram and email all land in the same conversation thread, however customers reach you.
    Instagram

    What you get

    • Routine DM questions (shipping, sizing, availability) answered instantly by AI.
    • One customer timeline across Instagram, Messenger, web chat and email.
    • Human handoff with full context when the AI isn't confident.
    Sales

    Turn a good conversation into a next step.

    Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.

    • Lead inbox, deal pipelines and activity timelines
    • Meetings, sequences, sales goals and forecasts
    • AI follow-up drafts and shared customer context

    Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.

    Explore Sales →
    The Sales home: open pipeline, weighted forecast, new leads and today's meetings.
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    Marketing

    Stay relevant after the first conversation.

    Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.

    • Email and SMS campaigns, forms and pop-ups
    • Audience segments and visual customer journeys
    • AI email drafts, campaign reports and consent controls

    Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.

    Explore Marketing →
    Marketing analytics showing email performance, engagement and audience growth
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    More channels & integrations
    WooCommerceWhatsApp BusinessFacebook MessengerZapierSelling on Shopify?ZendeskPricing

    Start with one conversation. Build from there.

    Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.

    Start free trialIncluded in your 30-day trial · Standard plan and up after the trialBook a demo
    Ask about your channels