AI-powered support for Instagram DMs
Your Instagram DMs are support tickets in disguise. Let the AI resolve the routine ones instantly and route the rest to your team — in the same inbox as everything else.
CustomerEagle connects to Instagram's professional-account messaging via Meta's API — sign in with your Meta account, no developer app required. DMs are matched to the same customer timeline as their web-chat or email conversations, so context never gets lost.
Available on the Standard plan and higher. The web chat widget itself is available on every plan, including Free.
Status verified July 2026
Free plan · No credit card · 25 free AI resolutions (one-time) · no time limit
How it connects
- 01Link your Instagram account to a Facebook Page as a professional account, if you haven't already — a one-time setting on Instagram's side.
- 02Sign in with your Meta account in Settings → Channels and pick that Page — no developer app, no tokens to paste.
- 03Instagram DMs start flowing into your CustomerEagle inbox immediately.
What you get
- Routine DM questions (shipping, sizing, availability) answered instantly by AI.
- One customer timeline across Instagram, Messenger, web chat and email.
- Human handoff with full context when the AI isn't confident.
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start on the Free plan — no credit card required.