Integration
AI-powered support for Instagram DMs
Your Instagram DMs are support tickets in disguise. Let the AI resolve the routine ones instantly and route the rest to your team — in the same inbox as everything else.
CustomerEagle connects to Instagram's professional-account messaging via Meta's API. DMs are matched to the same customer timeline as their web-chat or email conversations, so context never gets lost.
Available on the Standard plan and higher. The web chat widget itself is available on every plan, including Free.
How it connects
- 01Link your Instagram professional account to your Facebook Page.
- 02Paste your Instagram account ID and Page token into Settings → Channels.
- 03Enable Instagram in Meta's webhook subscription — DMs flow into the inbox.
What you get
- Routine DM questions (shipping, sizing, availability) answered instantly by AI.
- One customer timeline across Instagram, Messenger, web chat and email.
- Human handoff with full context when the AI isn't confident.
More channels & integrations
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start a 14-day trial — credit card required, with no charge until the trial ends.