01 / 03
SupportResolve the moment.
Keep conversations, AI assistance and phone support close to the work your team does every day.
- Shared inbox and AI
- Voice and follow-up tasks
Product updates / September 2026SEP / 2026
The next chapter starts here.
CustomerEagle is now Support, Sales and Marketing. Three connected workspaces, built around the same customer.
Now available · Support, Sales & MarketingNow available / Platform
One customer. Three teams. A clearer way forward.
CustomerEagle now brings support conversations, sales opportunities and marketing campaigns together in one connected platform.
02 / 03
SalesMove the opportunity.
Give new leads a place to land, then work deals and the next conversation from one sales workspace.
- Lead inbox and pipeline
- Meetings and sequences
03 / 03
MarketingMake the next connection.
Build audiences and campaigns with the customer context already in CustomerEagle.
- Broadcasts and segments
- Journeys and forms
The connection
A shared contact record, tasks and one sidebar with a product menu keep every team close to the same customer story.
Available now. Sales comes with every plan; Marketing is a paid add-on in three tiers.
Just shipped · 24 September
Three products. One sidebar.
The new sidebar switches between Support, Sales and Marketing in one click and always shows where you are. Jump to any page with Ctrl K and fold away the groups you don't need, while pending approvals, tasks and new leads stay in view.
See plans and add-onsFEATURE / 001
↗ Switch products without losing sight of the customer.
Release journal
What changed lately.
New capabilities and useful refinements, in the order they arrived.
2026 / 09 — 09- 01
Deal pages, today's priorities and a Customer 360 in the inbox.
Every deal gets its own page, every rep a ranked list for the day, and every support agent the customer's sales and marketing context.
- A deal page with one timeline across Sales, Support and Marketing for everyone involved, a buying committee with roles and notes — and, on Professional, an AI follow-up email you edit and copy.
- Today's priorities on the Sales home ranks up to eight things per rep, including deals whose customer has an unhappy support issue open. Rule-based on every plan; on Professional the AI can explain it, and the forecast too.
- Beside each conversation, a Customer 360 card shows open deals, the next meeting, consent and orders — each part only to people with access to that product.
- When a good-fit customer rates support 5 out of 5, their owner can get an expansion task (Standard and up), and every sequence email now carries a working opt-out link.
- 02
Sales and Marketing: smarter, and connected.
Sales and Marketing got sharper tools of their own — and now take what support knows into account.
- Sales: more than one pipeline and sales goals with attainment and pace on Professional, and a deal board that flags stalled, overdue and next-step-less deals on every plan.
- The AI drafts sequence emails, or a whole sequence, from your ideal customer — and marketing emails from a short brief, with subject-line ideas and block rewrites. Drafts only: a person sends.
- Segments can use support, sales and order data, with six smart templates and a live count. A new analytics page shows weekly results, and the AI can explain them.
- Marketing can pause for customers with an urgent or unhappy support issue, “stop mailing me” becomes an opt-out a person approves, and deal owners hear when their prospect contacts support.
- 03
Sales and Marketing are live.
CustomerEagle is now one platform for Support, Sales and Marketing, built around the same customer record.
- Sales gives new leads an inbox and deals a pipeline, with meetings and sequences from Professional.
- Marketing sends broadcasts and journeys to segments of your own customer data, with consent and unsubscribe built in.
- Marketing is a paid add-on in three tiers. Extra emails are only billed if you switch them on.
- 04
One sidebar for three products.
A product menu shows where you are and takes you to Support, Sales or Marketing in one click.
- Jump to a page: search every page and action with Ctrl K, or straight from the sidebar.
- Menu groups fold away; the group with your current page or waiting work stays open.
- Theme and sign-out now live together in one account menu.
- 05
A calmer, more reliable inbox.
Replies and conversation updates are easier to trust during a busy shift.
- Sent replies now appear even if the live connection drops.
- Message lists reconcile more cleanly, and the view stays put when you read older messages.
- Dashboard changes, including team invitations, show up more promptly.
- 06
Tasks brings follow-ups into one place.
Plan team work alongside customer conversations, from a quick follow-up to a recurring project task.
- Projects, boards, subtasks, recurrence, and workload views help teams organize the day.
- AI can suggest follow-ups or a day plan where enabled; a person chooses what to apply.
- A Tasks tab brings the work to the mobile app, too.
- 07
AI Voice joins the add-on store.
Bring phone conversations into the same CustomerEagle workspace as your other support channels.
- Configure an AI voice experience and manage numbers from the Voice workspace.
- Review call history and activity after the conversation.
- 08
Connect support work with Zapier.
A new private Zapier integration opens a path between CustomerEagle and the workflows your team already uses.
- Trigger workflows from conversations and messages.
- Create contacts, add notes, and send replies through connected automations.
- 09
Product answers feel more like shopping help.
Shopify product search can now put relevant product cards directly into a chat answer.
- Customers get a clear link to the product they asked about.
- Cart reminders respect your settings and stay out of the way of active conversations.
See it for yourself
The best update is the one you can use.
Take a look around the product, or start with your own support content.