01 / 03
SupportResolve the moment.
Keep conversations, Eagle AI assistance and phone support close to the work your team does every day.
- Shared inbox and AI
- Voice and follow-up tasks
Product updates / October 2026OCT / 2026
Good connections. New possibilities.
The CustomerEagle partner program is here. Introduce your audience or clients to the platform, follow your referrals and earn commission through your own partner workspace.
New / Partner programFeatured update
Grow with CustomerEagle.
A new home for creators, publishers and agencies. Create campaign links, follow referral progress and see your earnings in a dedicated portal. The standard program earns 20% on eligible net subscription revenue for 12 months from the first qualifying payment.
Explore the partner programFEATURE / 001
↗ Actual partner portal · fictional demo data. Illustrative earnings are not a forecast.
Inside your partner workspace
See where every introduction leads.
A dedicated portal keeps your campaigns, referral progress and earnings together. Your workspace is separate from customer accounts, so you can follow results while customer information stays private.
- Links for each campaignCreate referral links for different channels and approved CustomerEagle landing pages. Copy, share and see recorded link opens.
- Progress you can followSee referred signups and qualifying payments through reference codes, without access to customer emails or conversations.
- Clear earningsReview available and held balances by currency, ledger entries, payout stages and downloadable CSV statements.
Now available / Platform
One customer. Three teams.
CustomerEagle now brings support conversations, sales opportunities and marketing campaigns together in one connected platform.
02 / 03
SalesMove the opportunity.
Give new leads a place to land, then work deals and the next conversation from one sales workspace.
- Lead inbox and pipeline
- Meetings and sequences
03 / 03
MarketingMake the next connection.
Build audiences and campaigns with the customer context already in CustomerEagle.
- Broadcasts and segments
- Journeys and forms
The connection
A shared contact record, tasks and one sidebar with a product menu keep every team close to the same customer story.
Available now. Sales comes with every plan; Marketing is a paid add-on in three tiers.
At home on your website.
Release journal
What changed lately.
New capabilities and useful refinements, in the order they arrived.
2026 / 10 — 13- 01
A help center that feels like your brand.
Meet four distinctly designed help center themes, a live design studio and Bistro: a welcoming guest guide for restaurants. Give customers a place to find answers that looks and feels like you.
- Choose your starting point: Atlas combines an illustrated welcome with an asymmetric collection grid; Editorial leads with stories and numbered collections; Midnight brings a dark search console and compact guides; Bistro pairs warm photography with a guide to visiting your restaurant.
- Make it yours with brand colors, system fonts, welcome copy and your own cover image. Choose top or side navigation, collection cards or a list, corner shapes and spacing. Show or hide theme artwork, featured articles and the contact section.
- See changes as you make them in the live desktop and mobile preview. Public layouts adapt to small screens, with default interface copy in English, Dutch, German, French and Spanish.
- For restaurants, bring your menu, reservation page and directions together with opening hours, address and dietary information. Add the guest guide to any theme. You supply the details and links; reservation shortcuts open your existing booking page.
- To get started, open Help Center → Settings → Help center design studio, choose a theme and select Save Settings. Workspace administrators control changes, and existing quick-settings saves preserve your design.
Fictional demo data - 02
Good connections. Lasting rewards.
Creators, publishers and agencies can now apply to the CustomerEagle partner program and manage introductions through their own partner portal.
- Create campaign links and follow pseudonymous referral progress without accessing customer workspaces.
- Earn 20% of eligible settled net base, Marketing and Restaurants subscription revenue for 12 months from the first qualifying payment, under the standard program terms.
- Review held and available balances by currency, payout stages and CSV statements. A minimum 30-day hold, €50 or US$50 payout threshold and finance approval apply.
- Applications require email verification and staff approval. Clear partner terms, privacy information, brand assets and disclosure copy are available in the portal.
- 03
A restaurant system built around your service.
Bring reservations, tables and guest conversations together with the new Restaurants add-on. It is an open beta: add it yourself as a paid add-on, billed per location.
- Accept unpaid reservations through the restaurant widget and direct booking page, with private links for guest changes and cancellations.
- Manage floor plans, arrivals and walk-ins; Service and Growth add waitlists and table offers.
- Keep guest history and preferences connected to shared CRM contacts. Native AI phone tools on Service and Growth require a separate active Eagle AI Voice add-on.
- Choose Essentials, Service or Growth per location, with no CustomerEagle per-cover fee. Guest payments are excluded from the first beta.
Fictional demo data - 04
Meet your new website widget.
A sculpted hero, a home-screen composer and thoughtful motion bring a new feel to your website widget.
- Customize both hero title lines, supporting copy and navigation labels in five languages from Widget setup. Choose flight artwork, orbital rings or no artwork, with full, subtle or disabled motion and adjustable speed.
- Ask a question directly from Home. Your existing pre-chat requirements still apply. Voice appears when your selected Eagle AI Voice number is available; Explore uses your real configured actions and integrations.
- Visitors can pause animation, and reduced-motion device preferences are respected. Chat, history, help, bookings, attachments, proactive messages and consent-based co-browsing keep their existing flows.
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Deal pages, today's priorities and a Customer 360 in the inbox.
Every deal gets its own page, every rep a ranked list for the day, and every support agent the customer's sales and marketing context.
- A deal page with one timeline across Sales, Support and Marketing for everyone involved, a buying committee with roles and notes — and, on Professional, an AI follow-up email you edit and copy.
- Today's priorities on the Sales home ranks up to eight things per rep, including deals whose customer has an unhappy support issue open. Rule-based on every plan; on Professional Eagle AI can explain it, and the forecast too.
- Beside each conversation, a Customer 360 card shows open deals, the next meeting, consent and orders — each part only to people with access to that product.
- When a good-fit customer rates support 5 out of 5, their owner can get an expansion task (Standard and up), and every sequence email now carries a working opt-out link.
- 06
Sales and Marketing: smarter, and connected.
Sales and Marketing got sharper tools of their own — and now take what support knows into account.
- Sales: more than one pipeline and sales goals with attainment and pace on Professional, and a deal board that flags stalled, overdue and next-step-less deals on every plan.
- Eagle AI drafts sequence emails, or a whole sequence, from your ideal customer — and marketing emails from a short brief, with subject-line ideas and block rewrites. Drafts only: a person sends.
- Segments can use support, sales and order data, with six smart templates and a live count. A new analytics page shows weekly results, and Eagle AI can explain them.
- Marketing can pause for customers with an urgent or unhappy support issue, “stop mailing me” becomes an opt-out a person approves, and deal owners hear when their prospect contacts support.
- 07
Sales and Marketing are live.
CustomerEagle is now one platform for Support, Sales and Marketing, built around the same customer record.
- Sales gives new leads an inbox and deals a pipeline, with meetings and sequences from Professional.
- Marketing sends broadcasts and journeys to segments of your own customer data, with consent and unsubscribe built in.
- Marketing is a paid add-on in three tiers. Extra emails are only billed if you switch them on.
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One sidebar for three products.
A product menu shows where you are and takes you to Support, Sales or Marketing in one click.
- Jump to a page: search every page and action with Ctrl K, or straight from the sidebar.
- Menu groups fold away; the group with your current page or waiting work stays open.
- Theme and sign-out now live together in one account menu.
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A calmer, more reliable inbox.
Replies and conversation updates are easier to trust during a busy shift.
- Sent replies now appear even if the live connection drops.
- Message lists reconcile more cleanly, and the view stays put when you read older messages.
- Dashboard changes, including team invitations, show up more promptly.
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Tasks brings follow-ups into one place.
Plan team work alongside customer conversations, from a quick follow-up to a recurring project task.
- Projects, boards, subtasks, recurrence, and workload views help teams organize the day.
- AI can suggest follow-ups or a day plan where enabled; a person chooses what to apply.
- A Tasks tab brings the work to the mobile app, too.
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Eagle AI Voice (beta) joins the add-on store.
Bring phone conversations into the same CustomerEagle workspace as your other support channels.
- Start a 14-day trial from the Add-on Store, then configure an Eagle AI Voice experience and manage numbers from the Voice workspace.
- Review call history and activity after the conversation.
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Connect support work with Zapier.
A new private Zapier integration opens a path between CustomerEagle and the workflows your team already uses.
- Trigger workflows from conversations and messages.
- Create contacts, add notes, and send replies through connected automations.
- 13
Product answers feel more like shopping help.
Shopify product search can now put relevant product cards directly into a chat answer.
- Customers get a clear link to the product they asked about.
- Cart reminders respect your settings and stay out of the way of active conversations.
See it for yourself
The best update is the one you can use.
Take a look around the product, or start with your own support content.