MplusKASSA and CustomerEagle: your till's data in every customer conversation

"How many points do I have?" "Is my order on its way?" "Do you still have this in the shop in town?" For a business that runs MplusKASSA, the answer to almost every customer question is already in the till. The problem is that the till is behind the counter and the question arrives by chat, WhatsApp or email. So someone walks to the register, looks it up and types it back. CustomerEagle now connects to MplusKASSA, so that lookup happens inside the conversation.

Who this is for

MplusKASSA runs in shops, lunchrooms, cafés and restaurants across the Netherlands and Belgium, often in businesses that have both: a shop counter and a few tables, a webshop and a bar. Those businesses get questions on every channel and keep the answers in one till. If that is you, this connection is about one thing: answering customers with facts instead of "let me check and get back to you".

What Eagle AI can answer from your till

• Order status: by webshop order number or MplusKASSA order number, Eagle AI looks up status, delivery, items and total. The customer's email has to match the order before anything is shared.
• Recent purchases and returns: after the customer confirms a code sent to their email address, Eagle AI shares their five most recent in-store purchases, returns and orders from the last year.
• Loyalty points: the same verified customer can ask for their points balance and get the number from the till, not a guess.
• Stock per store: by article or PLU number, Eagle AI tells customers the price and whether an item is in stock, running low or out at each store, and whether new stock is on its way. It never shares exact quantities.

Those verification steps are deliberate. A customer's purchase history is personal data, so Eagle AI only opens it after the person proves they own the email address. If verification fails, the customer simply gets no private details and can ask for a person.

What your team sees

Receipts next to the conversation

When a customer contacts you, the agent sees their in-store receipts and orders beside the conversation, marked with the store where they were made. A question about "the coffee beans I bought last week" no longer needs a trip to the register.

Purchases and returns on the timeline, in real time

With MplusKASSA webhooks switched on, every completed sale and return for a known customer appears on their CustomerEagle timeline as it happens: total, item count and store. CustomerEagle stores that summary, not the receipt lines, payments or address.

Support context at the register

This works in the other direction too. When a cashier selects a customer in MplusKASSA, the register shows how many open support conversations that customer has, for example "2 open support conversations, latest updated 3 days ago". It only appears on the cashier screen, never on the customer display. You can also add a button to the till layout that shows the same on demand. The customer who complained about a delivery yesterday is now recognised at the counter today.

Messages to your registers, with approval

From CustomerEagle, your team can send a short message to the registers of your store, for example to tell the counter that a customer is coming to collect an order. Because it is a write action, it never goes out automatically: an agent approves every message first. Only registers that are switched on receive it.

How you connect it

Ask MplusKASSA or your reseller for API credentials for the CustomerEagle connection. In CustomerEagle, open Add-ons → MplusKASSA and paste the API address, ident and secret; optionally choose a default store. For the real-time timeline and the register features, add a webhook subscription in MplusKASSA under Beheer → Instellingen → Webhooks with the address and secret key shown on the add-on page. Lookups read your till live through MplusKASSA's API, so there is no nightly sync to wait for.

Why MplusKASSA businesses try CustomerEagle

• You keep MplusKASSA exactly as it is. No new till, no change at the counter beyond an optional button.
• Questions about orders, points and stock get answered at 22:00 on a Sunday, from real data, on chat, WhatsApp, Instagram, Messenger and email.
• Your team sees one customer across the webshop, the shop counter and the support inbox, instead of three half-pictures.
• If you also take reservations, CustomerEagle's restaurant add-on runs on the same contacts, priced per location without a per-cover fee.

Want to try it with your own till? Book a demo and bring three real customer questions: one about an order, one about points and one about stock. Running a restaurant? See CustomerEagle for restaurants, or read how our unTill integration syncs reservations with the till.