LiveChat is chat within a suite of separate products. CustomerEagle is one product — AI resolutions, ticketing and help centre included per agent.
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CustomerEagle is not affiliated with LiveChat. Product names and trademarks belong to their respective owners.
You want AI that resolves conversations (not just assists agents), plus ticketing, help centre and chat in one product — with EUR pricing, EU hosting and Dutch-speaking AI support.
Pure live-chat excellence is the priority: best-in-class chat UX, SMS and Apple Messages channels, a huge integration marketplace, and chat-driven sales with revenue attribution.
LiveChat is a per-seat chat product within a suite — AI resolutions are metered on newer plans and ticketing has historically been a separate product. CustomerEagle is one product: per-agent pricing with AI resolutions, ticketing and help centre included.
| Criterion | CustomerEagle | LiveChat |
|---|---|---|
| Primary product focus | CustomerEagleComplete AI support platform: AI agent + shared team inbox + help centre CustomerEagle advantage | LiveChatProduct suite: LiveChat, ChatBot, HelpDesk and KnowledgeBase (rebranding to Text) |
| Free plan | CustomerEagleFree plan with no time limit CustomerEagle advantage | LiveChatTrial only |
| AI pricing model | CustomerEagleResolutions included per agent, then pay-as-you-go per actual AI resolution CustomerEagle advantage | LiveChatAI resolutions included per plan (10–200/month), then paid packs |
| AI answers sourced & cited | CustomerEagleGrounded in your own knowledge base — it can only answer from content you approved — with visible source citations CustomerEagle advantage | LiveChatDepends on product and plan: Copilot assists agents; an autonomous AI agent is metered on newer plans |
| Human handoff | CustomerEagleBuilt in — hands off to your team when unsure Evenly matched | LiveChatYes |
| Human approval for sensitive actions | CustomerEagleRefunds and order edits always queue for human approval CustomerEagle advantage | LiveChatNot found in public documentation |
| Ticketing / e-mail inbox | CustomerEagleChat, e-mail and social conversations in one inbox CustomerEagle advantage | LiveChatSeparate product within the suite |
| Help centre / knowledge base | CustomerEagleIncluded from Standard; doubles as the AI's knowledge base CustomerEagle advantage | LiveChatSeparate product within the suite |
| Messaging channels | CustomerEagleWeb chat & e-mail on every plan; Messenger & Instagram from Standard; WhatsApp from Professional | LiveChatBroad: WhatsApp, Messenger, Instagram, SMS, Apple Messages LiveChat advantage |
| E-commerce order context | CustomerEagleWooCommerce & Shopify order context from Standard — the AI answers order questions; changes need human approval | LiveChatMature Shopify app and e-commerce tooling LiveChat advantage |
| EU-based primary hosting | CustomerEagleYes — EU-based primary hosting; AI subprocessors under EU SCCs (see DPA) Evenly matched | LiveChatNot found in public documentation |
Information checked on 26 July 2026. Plans and features change — confirm current details with each provider.
Move the sliders. Both figures come straight from the public pricing pages — no adjustments, no favourable rounding.
Figures use LiveChat's newer annual-billing ladder (Growth, per agent) with AI resolutions in packs of 50. Currencies are not converted, so no cheaper/higher verdict is shown.
4 agents · 100 resolutions included · 500 extra
$316 bundle · $396 extra conversations
Different currencies, so we show both figures without a cheaper/higher verdict.
Move the sliders to your numbers. The calculation is simple and yours to sanity-check: resolved tickets times handling time equals hours your team gets back.
At this volume you'd pay about €689/month on Standard (3 seats + metered AI resolutions) — the calculation is right here, not behind a sales call.
Estimate only. This is the gross value of agent time freed up, before your CustomerEagle subscription — not a guaranteed cash saving. Actual results depend on how you redeploy that capacity and how much of your ticket volume is answerable from documented knowledge.
Businesses comparing LiveChat alternatives usually hit the same questions: how many products do we actually need, what does AI really cost, and where does our data live?
The AI answers from your approved content, shows citations, and hands off to your team when unsure. A monthly resolution allowance is included per agent — beyond it you pay only for conversations the AI genuinely resolved alone.
No separate ticketing product: chat, e-mail and social conversations land in the same shared inbox with assignment, internal notes, routing and SLA policies.
From Standard, the built-in help centre serves your customers and feeds the AI at the same time — one piece of content powering self-service, AI answers and agent replies.
EUR pricing including a Free plan, EU-based primary hosting with a public DPA, a Dutch-language website and AI that answers your customers in Dutch — relevant when your customers and regulators are European.
Instead of routing every chat to an agent, the AI resolves the repetitive share from your own content — with citations — and your team handles what genuinely needs judgement.
Support that happens in chat by day and e-mail by night lands in the same queue, with the same routing, SLAs and history — no product boundary in the middle.
EUR pricing, EU hosting, AI that answers in Dutch, and live order context from WooCommerce or Shopify with human approval on refunds.
For most support teams, yes: chat, an AI agent grounded in your content, e-mail ticketing in a shared inbox and a help centre are one product. Be aware of what we don't offer: SMS and Apple Messages channels, and LiveChat's sales-oriented revenue attribution.
They are structured differently. LiveChat's bundled Copilot assists agents, and autonomous AI-agent resolutions are metered per plan on the newer ladder (10–200 per month included, then packs at about $0.99 per resolution). CustomerEagle includes a resolution allowance per agent on every paid plan, grounds answers in your approved content, shows sources, and only counts conversations the AI resolved alone.
Yes — €0 with no time limit and no credit card needed for the Free plan: 1 agent (up to 5), 1 shared inbox, and 25 one-time AI trial resolutions. LiveChat offers a trial rather than a permanent free plan.
Yes. The website is available in Dutch, the AI answers your customers in Dutch automatically, prices are in EUR, and primary hosting is EU-based with a publicly available data processing agreement.
The widget swap and e-mail connection are quick; knowledge content can be imported (built-in importers cover Zendesk, Intercom and Freshdesk; we help with other sources). Chat history cannot be imported — export what you need before cancelling.
Yes. Proactive rules can open the widget with a targeted message based on the page URL, time on page, scroll depth or exit intent, on a schedule you choose — and the AI answers instantly when the visitor replies.
Yes — from the Standard plan you can connect Shopify or WooCommerce; the AI answers order-status questions from live data with an email-match check, and order changes always queue for human approval.
How we compare: CustomerEagle values come from our public pricing and plan configuration; LiveChat values come from public vendor documentation checked on the date above. “Not found in public documentation” means exactly that — not that the capability is missing.
Competitor details reflect publicly available information at the date shown and may change — always verify current pricing and features on the vendor's site.
Start on the Free plan, or book a demo and watch the AI answer from your own content — chat, e-mail and help centre in one product. No credit card needed for the Free plan.