The CRM that already
knows your customers.
Every chat, email and order your support team handled is already on the contact. Catch the lead, work the deal, book the meeting and send the quote, on the same record, with nothing to sync.
Lead inbox, deal pages and priorities on every plan, Free includedOne record, shared with your support inboxTwo-way HubSpot, Pipedrive or Zoho sync on Premium
Friday 24 October · open pipeline €30,000 · October goal 38%
Suggested lead · from SupportMark Jansen asked support about a second location. Looks like a buying question.
Jeroen Smit is past your 15-minute target. Alert sent to Daan.
How deals move
From the first message
to a signed quote.
Catch the lead
Forms, the chat widget, the API and support conversations feed one lead inbox, with a speed-to-lead timer on every new lead.
Get it to the right rep
Claim, assign or round-robin new leads. Alerts go out in the app, by email or to a phone when a lead is new, hot or left waiting.
Work the deal
Drag deals across stages, spot the ones that are stuck, book the meeting and let a sequence handle the follow-up.
Close it
Send a quote the customer accepts or declines online, with a confirmation email the moment they say yes.
Inside Sales
Everything a deal needs,
next to the inbox.
The basics are free. Automation, forecasting and quotes come with the plans that need them.
Jeroen Smit has waited 22 min, past your 15-minute target.
Buying intent · Professional
Support conversations that are really sales, flagged for you.
When a customer asks a support agent about volume pricing or a trade account, Eagle AI suggests it as a lead. A person accepts or dismisses it. Eagle AI never contacts anyone on its own.
One customer record
Your sales team finally
reads the support history.
The rep sees what support promised before the call, and is notified when a prospect with an open deal contacts support. Agents see open deals and the next meeting beside the conversation.
Conversations, tickets, orders, satisfaction
Leads, deals, goals, meetings, sequences, quotes
Campaigns, journeys, forms, consent
Access is set per person and per product. The inbox shows each part only to people who can open that product, and view-only teammates don't take a seat (up to five).
Everything in Sales
Every Sales feature,
and the plan it’s on.
The whole list in one place. Anything marked Eagle AI suggests or drafts; a person accepts it.
Contacts & data
- Contact & company directory · saved views, bulk updates, bulk consent and custom propertiesEvery plan
- Lifecycle stages · see who is a lead, an opportunity or a customerEvery plan
- Lead scoring · a score per contact with the reasons behind itEvery plan
- Lead scorecard · set how much fit, engagement and intent count, as a draft an admin activatesEvery plan
- Predictive scores · lifetime value, churn risk and best channel per contact, rule-basedEvery plan
- Company enrichment · fill in company details from Apollo or the company website, by hand or automaticallyEvery plan
- Imports & merge · deal CSV and contact import, with duplicate and identity mergeEvery plan
Leads & pipeline
- Lead inbox & alerts · every lead with its source, a speed-to-lead timer and alertsEvery plan
- Automatic capture & round-robin · leads from forms and the widget, shared fairly between repsStandard and up
- AI SDR in the chat widget · asks your qualifying questions, offers a booking page and suggests a lead; off by defaultProfessional and up
- Buying intent from Support · support conversations that look like sales, suggested as leadsProfessional and up
- Pipelines, forecast & goals · extra pipelines, stage probabilities, a weighted forecast and goalsProfessional and up
- CRM automation rules · act on deal and contact changes without a person in betweenEvery plan
- Tasks & next steps · a deal’s next step is a task; today’s tasks on the Sales home, Eagle AI task proposals on ProfessionalEvery plan
- Deal notes · notes on the deal timeline, with the deal’s own visibilityEvery plan
- Deal visibility & sales teams · a default for who sees new deals, and teams to share deals and goals withEvery plan · teams on Professional
Meetings, email & calls
- My email · connect your own mailbox to send, sync and log email on the contactEvery plan
- One-off email · a 1:1 email from your own mailbox, with do-not-contact checks, logged on the dealEvery plan
- Sales inbox & channels · Sales conversations in their own inbox, with channels set per productEvery plan
- Calendar sync · Google or Microsoft: busy times block slots, meetings are pushed, .ics invitesProfessional and up
- Booking pages & sequences · round-robin booking and follow-ups that stop on a replyProfessional and up
- Meeting brief & capture · a brief before, notes and an AI recap after, turned into a proposed task and emailProfessional and up
- Call follow-through · an AI call summary proposes next steps and deal changes, accepted one at a timeProfessional + Voice add-on
- Power dialer · one call at a time, calling hours in the callee’s time zone, do-not-call check for US, GB, NL, DE, FR and ESEagle AI Voice add-on
Quotes, reports & connections
- Sales reports · pipeline by stage, win/loss and lead funnel; conversion, velocity, by source and per rep on Professional; logged CSV exportEvery plan · more on Professional
- AI win/loss themes · why deals were won or lost, citing the dealsProfessional and up
- Eagle AI work plans · account research, a quote draft and coaching for a deal, approved by a person, each step a taskProfessional and up
- Price book with your Shopify catalog · products from your Shopify store, ready to put on a deal or quoteProfessional and up
- Quotes customers accept online · locked once sent, PDF, your own payment linkPremium
- Connected-product rules · ready-made recipes that pass work between Support, Sales and MarketingEvery plan
- Two-way CRM sync · HubSpot, Pipedrive or Zoho, with a preview before importPremium
Recipes and rules only act in products your workspace has. Calling needs the Eagle AI Voice add-on, and an admin switches team calling on.
What's in each plan
Sales grows with the plan
you already have.
The same features and prices as on the pricing page. Per agent per month, excl. VAT.
Test the AI and the widget.
- 25 AI resolutions, one-off
- 1 shared inbox
- Email & live chat widget
- Contacts & customer profile
Small teams on chat, email and social.
- 50 AI resolutions per agent
- 2 shared inboxes
- Messenger
- Store data (Shopify, WooCommerce)
WhatsApp, and AI that helps your agents.
- 150 AI resolutions per agent
- 5 shared inboxes
- WhatsApp Business API
- AI drafts for agents
Quotes, SSO and custom reports.
- 350 AI resolutions per agent
- Unlimited shared inboxes
- Quotes customers accept online
- SSO/SAML
Calling leads from a contact or the power dialer needs the Eagle AI Voice add-on, and an admin switches team calling on.
The rest of the platform
Same record.
Four more products.
FAQ
Before you move your pipeline.
Want to see your own pipeline in it? Book a demo and we'll walk through an import with you.
Yes. Contacts, companies, a deal pipeline, deal pages, today’s priorities, the lead inbox, deal sharing and lead alerts are part of every plan, Free included. Automatic lead capture and round-robin start on Standard; extra pipelines, the forecast, goals, meetings, sequences and the Sales AI tools on Professional; quotes and two-way CRM sync on Premium.
No. It never reaches out first. Buying-intent detection only suggests leads, and the follow-up email on a deal page is a draft the rep copies and sends. Everything Eagle AI finds is a suggestion a person accepts.
It writes, it never sends. On Professional it drafts one email or a whole sequence from the ideal customer you describe. Nothing goes out until a rep has reviewed it, activated it and enrolled contacts.
Not for leads, the pipeline, meetings or quotes. If your team lives in HubSpot, Pipedrive or Zoho, Premium keeps both in sync in both directions. You preview what will change before anything is imported.
Reps see their own and unassigned leads and deals by default, plus anything shared with them. A deal can be shared with a colleague, a team or the whole company, with view or edit rights.
They see that a conversation happened and its status. The channel, summary, rating and a link show only if they can open that support inbox themselves. Campaign opens and clicks show only to people with Marketing access.
Put your pipeline
next to your inbox.
Start a 30-day trial of Professional or Premium, forecast, goals, meetings and sequences included, and keep the Free plan's CRM if you don't upgrade.
30 days · no credit card · Support + Sales trial.