Knowledge
Answer from what you approve
Ground responses in the same help content your digital support already uses, so answers stay connected to your source material.
CustomerEagle AI Voice · Now available
Every customer call answered with the context your team already has.
Add an AI phone agent to CustomerEagle. It answers from your approved knowledge, follows the call flows you set, and brings in a person when the conversation needs one.
Production-ready and rolling out to CustomerEagle tenants now.
01
Answers from approved knowledge
02
Configurable call flows
03
Live monitoring and takeover
04
Call context in one workspace
Hear it live
Let our AI call you. Right now.
The fastest way to judge a phone agent is to talk to one. Enter your number, confirm the text message, and CustomerEagle's own AI Voice agent calls you back within a minute — the same engine your customers would hear.
- Enter your mobile number
- Confirm the code we text you
- Pick up and just talk
One clear view
Hear the conversation without losing the context.
Follow the live transcript, see the active scenario step, and give a teammate everything they need to take over—without switching systems.
Built for real service calls
A phone agent with boundaries—not a black box.
Give callers a natural first response while your team keeps control of the knowledge, flow and moment of handoff.
Handoff
Bring in a person at the right moment
Monitor supported live calls and take over with the transcript and call context already in view.
Scenarios
Shape the conversation
Build structured call flows with questions, branches and clear completion or escalation paths.
Insights
See what callers need
Review outcomes, topics and conversation patterns when enough call data is available to make the signal useful.
Workspace
Keep phone support connected
Bring Voice context into CustomerEagle instead of leaving another isolated phone system for your team to check.
Controls
Set the rules before calls begin
Configure disclosure, consent, flow boundaries and data handling for every production deployment.
From number to first conversation
A guided setup, built around your operation.
Connect the right number
Your rollout includes guided number setup, workflow configuration and a launch path shaped around your operation.
Define knowledge and boundaries
Choose what the agent can answer, map the call flow and decide when a person should step in.
Review, learn and improve
Inspect call outcomes and transcripts, then refine the experience with your support team.
Control and trust
Designed to make responsible operation visible.
Voice needs more than a convincing conversation. CustomerEagle gives your team explicit places to configure disclosure, consent and stored-transcript handling.
Call recording is not currently available on the live Voice engine. Configuration tools support your process; they are not legal advice.
Clear AI disclosure
Support a configured disclosure at the beginning of the call, with consent events recorded for operational review.
Tenant-scoped records
Voice records are isolated by workspace and handled through the same strict tenant boundaries as the rest of CustomerEagle.
Stored-transcript controls
Apply post-call PII redaction to stored transcripts. This does not change what the AI hears during the live call.
Inside CustomerEagle
The operational views your team will use every day.
Move from live operations to scenario design and call intelligence in one purpose-built Voice workspace.
Start with one useful workflow
Choose a narrow job. Make it excellent.
Missed-call follow-up
Order and delivery questions
Opening-hours and location help
Booking and appointment intake
First-line service triage
Escalation with full context
Pricing
One package, one flat rate per minute.
AI Voice is an add-on to your CustomerEagle workspace. The monthly package covers the first 100 AI minutes; after that every AI minute is billed at one flat rate, per started minute, under a spend cap you control.
- €30.00per month
Voice package with 100 AI minutes included every month
- €0.30per AI minute
Beyond the included minutes, billed per started minute
- €0.15per human minute
Agent-dialed calls and the leg after a handoff to a person
- €9.99per month
Per managed phone number, optional
US workspaces are billed in dollars: $35.00 per month with 100 AI minutes included, then $0.35 per AI minute and $0.20 per human minute.
Prices exclude VAT. New workspaces start with a 14-day trial that includes 30 AI minutes.
Request accessAI Voice FAQ
The practical questions, answered.
It is a complete, production-ready CustomerEagle add-on for handling phone workflows with configured knowledge, structured call flows and human handoff.
Yes. Supported deployments include live monitoring and takeover, with the transcript and call context ready for your team.
Yes. Configured workflows can support outbound calling with the appropriate permission, disclosure and suppression safeguards.
Voice records are tenant-scoped. The product includes disclosure and consent settings plus optional post-call redaction for stored transcripts. Redaction does not alter the live audio heard by the AI.
No. Call recording is not part of the current Voice product. Voice provides the live conversation, transcript and operational context.
It is designed to handle defined phone workflows and give people better context when they step in—not to remove human judgment from complex conversations.
AI Voice is complete and being enabled tenant by tenant. Request access and our team will schedule activation for your CustomerEagle workspace.
Bring your calls into the same support system
Let’s design your first Voice workflow.
Tell us what customers call about, how your team handles it today and where a careful AI handoff would help most.