Website & help centre
Approved business knowledge
An answer with context
Knows your business.
Answers from the knowledge you approve, so your callers get information that belongs to your business.
Eagle AI Voice · Beta
A voice for your business.More space for your team.
Meet Eagle AI Voice. An AI phone agent that answers your customers, knows your business and brings in your team when it matters.
Introduction trial: 14 days or 30 minutes. No automatic charge.
Explore the possibilitiesEAGLE AI VOICEExample conversation
Your approved knowledge
Your knowledge. Your call flows. Your voice.
Customer
Are you open on Saturday?
Eagle AI
Yes, from nine until five. Is there anything else I can help you with?
Answered from your knowledge
- Answers from approved knowledge
- Configurable call flows
- Live monitoring and takeover
- Call context in one workspace
A capable first hello
Great service. Before your team picks up.
Let Eagle AI handle the familiar questions. Give your people the time and context for everything that needs a human touch.
A customer calls
Understand the question
Answer or hand over
Follows your lead.
Shape each conversation with your own call flows, questions and rules for handing over.
Eagle AIYour team
Transcript & call context
Keeps people close.
Monitor a live call, step in when needed and continue with the conversation's context ready.
One conversation. One workspace.
A phone agent. Part of your whole team.
Calls belong beside your customer conversations, not in another disconnected tool. Keep transcripts, outcomes and follow-up together in CustomerEagle.
Book a Voice demoCustomerEagleVOICE
Phone
Knowledge
Your team
From the first hello to the next action.
From number to first conversation
Your business. Your voice. Ready for your first call.
- 01
Connect the right number
Your rollout includes guided number setup, workflow configuration and a launch path shaped around your operation.
- 02
Define knowledge and boundaries
Choose what the agent can answer, map the call flow and decide when a person should step in.
- 03
Review, learn and improve
Inspect call outcomes and transcripts, then refine the experience with your support team.
Start with one useful workflow
Start with the calls your team knows by heart.
- 01Missed-call follow-up
- 02Order and delivery questions
- 03Opening-hours and location help
- 04Booking and appointment intake
- 05First-line service triage
- 06Escalation with full context
Pricing
The right plan. For your next conversation.
One phone number included. Clear monthly allowances. Choose monthly or save with yearly billing.
- EAGLE AI VOICE
Introduction
Discover what Voice can do.
14-day trial · 30 minutes
€30.00/month100 inbound AI minutes included/month
1 phone number included
Inbound overage: €0.30/minute
Outbound AI: €0.30/minute
Choose Introduction - For everyday calls
Solo
Your everyday calls, handled.
€110.00/month1,000 inbound AI minutes included/month
1 phone number included
Inbound overage: €0.15/minute
Outbound AI: €0.20/minute
Choose Solo - EAGLE AI VOICE
Team
More calls. One connected team.
€350.00/month3,600 inbound AI minutes included/month
1 phone number included
Inbound overage: €0.15/minute
Outbound AI: €0.20/minute
Choose Team - EAGLE AI VOICE
Scale
For a busier phone operation.
€550.00/month6,000 inbound AI minutes included/month
1 phone number included
Inbound overage: €0.15/minute
Outbound AI: €0.20/minute
Choose Scale
Included minutes renew every month and cover inbound AI calls only. Outbound AI calls are billed from minute one. Human calls, transfers and diverts cost €0.15/minute. Your first phone number is included; each additional number costs €9.99/month. Prices exclude VAT. Usage is billed per started minute.
The 14-day trial is available only on Introduction, with 30 trial minutes. Voice stops when the days or minutes run out. Choose a paid plan to continue; there is no automatic charge.
Hear it live
Let our AI call you. Right now.
The fastest way to judge a phone agent is to talk to one. Enter your number, confirm the text message, and CustomerEagle's own Eagle AI Voice agent calls you back within a minute — the same engine your customers would hear.
- 01Enter your mobile number
- 02Confirm the code we text you
- 03Pick up and just talk
Control and trust
Designed to make responsible operation visible.
Clear AI disclosure
Support a configured disclosure at the beginning of the call, with consent events recorded for operational review.
Tenant-scoped records
Voice records are isolated by workspace and handled through the same strict tenant boundaries as the rest of CustomerEagle.
Stored-transcript controls
Apply post-call PII redaction to stored transcripts. This does not change what Eagle AI hears during the live call.
Call recording is not currently available on the live Voice engine. Configuration tools support your process; they are not legal advice.
It is a complete, production-ready CustomerEagle add-on for handling phone workflows with configured knowledge, structured call flows and human handoff.
Yes. Supported deployments include live monitoring and takeover, with the transcript and call context ready for your team.
Yes. Configured workflows can support outbound calling with the appropriate permission, disclosure and suppression safeguards.
Voice records are tenant-scoped. The product includes disclosure and consent settings plus optional post-call redaction for stored transcripts. Redaction does not alter the live audio heard by Eagle AI.
No. Call recording is not part of the current Voice product. Voice provides the live conversation, transcript and operational context.
It is designed to handle defined phone workflows and give people better context when they step in—not to remove human judgment from complex conversations.
Eagle AI Voice is in beta as a self-serve add-on. Add it from the Add-on Store in your CustomerEagle workspace to start the Introduction trial (14 days or 30 minutes, whichever comes first, and no automatic charge afterwards); you configure your number, scenarios and caller disclosure before calls go live.
Bring your calls into the same support system
Your next caller.Already in good hands.
Give your business a voice and your team more room to do what they do best.
Introduction trial: 14 days or 30 minutes. No automatic charge.