Sell more, field fewer questions
Your webshop and store, reachable 24/7. 
answers questions about shipping, returns and stock right away, on every channel. Win back abandoned carts automatically.
What businesses in e-commerce and retail run into
Three examples from practice
Instant answers, even at midnight
answers right away, with the right information from your own systems and knowledge base.
· 24/7All channelsWin back lost revenue
An automatic campaign sends the right message at the right moment.
Every channel in one inbox
All messages come together in one inbox. resolves what it can and passes the rest to the right colleague, with a summary attached.
Everything you need, in one place
writes and sends your campaigns.Work out your package for e-commerce & retail
Answer a few questions. You'll see straight away which plan and add-ons fit, and what it costs per month.
Questions and answers
CustomerEagle connects to Shopify and WooCommerce for order context on the Standard plan and above. Other store and carrier integrations are available in the add-on store; what each can do depends on that integration’s permissions.
No. CustomerEagle only shares order details after the customer’s email matches the order. When it doesn’t match, the customer gets a generic reply that reveals nothing about the order.
No. In CustomerEagle, refunds, return requests and order edits through a connected store go to an approval queue. A teammate approves or rejects each one, and the customer is updated afterwards.
Yes. CustomerEagle answers pre-purchase questions from the size guides, product information and FAQs you add to its knowledge base, and hands the conversation to your team when the information doesn’t cover the question.
No. Shopify and WooCommerce order context in CustomerEagle starts on the Standard plan. The Free plan includes the knowledge base, so Eagle AI can answer policy questions but not look up orders.
See CustomerEagle in action for your business
In 15 minutes we'll show you how it works for clothing stores, jewellers and more.