Gorgias's AI Agent is built to act on its own, refunds included. Eagle AI never touches a refund or order edit without a person approving it first.
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Your support team wants AI answers grounded in your own content, human approval before any refund or order edit executes, and pricing that starts free and scales per agent — not a per-ticket bill with a separate AI-resolution fee stacked on top.
You run deep Shopify-native ecommerce workflows and want Gorgias's order and refund context inside the ticket view, or you have a large team with modest ticket volume where unlimited seats on Pro and up matter more than a predictable AI bill.
Gorgias prices ticket volume and AI resolutions separately — and per its own billable-ticket definition, a conversation the AI fully resolves is itself a billable ticket on top of the resolution fee — with the AI Agent acting autonomously by default. CustomerEagle prices your team (per agent) with a monthly AI-resolution allowance included, and refunds or order edits always queue for a person.
| Criterion | CustomerEagle | Gorgias |
|---|---|---|
| Primary product focus | CustomerEagleComplete AI support platform: Eagle AI + shared team inbox + help centre Evenly matched | GorgiasEcommerce helpdesk with AI Agent, built Shopify-first |
| Free plan | CustomerEagleFree plan with no time limit CustomerEagle advantage | GorgiasTrial only |
| AI pricing model | CustomerEagleResolutions included per agent, then pay-as-you-go per actual AI resolution CustomerEagle advantage | GorgiasPer-resolution AI fee ($0.90–1.00) on top of ticket-volume billing |
| AI answers sourced & cited | CustomerEagleAnswers grounded in your knowledge base, each one cited to the document it came from CustomerEagle advantage | GorgiasNot found in public documentation |
| Human handoff | CustomerEagleBuilt in — hands off to your team when unsure Evenly matched | GorgiasYes |
| Human approval for sensitive actions | CustomerEagleRefunds and order edits always queue for human approval CustomerEagle advantage | GorgiasAutonomous by design — refunds and edits can execute before an agent reviews them |
| Team & conversation model | CustomerEagleShared team inbox on every plan; per-agent pricing, no conversation caps | GorgiasTicket-volume billing; seats effectively unlimited on Pro and up Gorgias advantage |
| Messaging channels | CustomerEagleWeb chat & e-mail on every plan; Messenger & Instagram from Standard; WhatsApp from Professional | GorgiasEmail, chat, SMS and socials incl. TikTok; voice as a paid add-on Gorgias advantage |
| E-commerce order context | CustomerEagleWooCommerce & Shopify order context from Standard — the AI answers order questions; changes need human approval | GorgiasDeep native Shopify integration — Gorgias's home turf Gorgias advantage |
| EU-based primary hosting | CustomerEagleYes — EU-based primary hosting; AI provider locations and safeguards in the DPA Evenly matched | GorgiasNot found in public documentation |
Information checked on 26 July 2026. Plans and features change — confirm current details with each provider.
Move the sliders. Both figures come straight from the public pricing pages — no adjustments, no favourable rounding.
Gorgias's own billable-ticket definition counts a ticket the AI Agent fully resolves as billable, so this models the slider's AI-resolved volume as both the ticket count and the per-resolution fee base — the way Gorgias's documented mechanics would actually bill it. Figures are in USD and not converted, so no cheaper/higher verdict is shown.
4 agents · 600 resolutions included · 0 extra
$360.00 bundle · $540.00 AI surcharge
Different currencies, so we show both figures without a cheaper/higher verdict.
Move the sliders to your numbers. The calculation is simple and yours to sanity-check: resolved tickets times handling time equals hours your team gets back.
At this volume you'd pay about €255/month on Premium (3 seats + metered AI resolutions) — the calculation is right here, not behind a sales call.
Estimate only. This is the gross value of agent time freed up, before your CustomerEagle subscription — not a guaranteed cash saving. Actual results depend on how you redeploy that capacity and how much of your ticket volume is answerable from documented knowledge.
Businesses evaluating Gorgias alternatives usually weigh three things: how the AI billing actually adds up, who approves a refund before it happens, and whether the platform works in EUR for European customers.
Gorgias's own marketing describes its AI Agent quietly issuing refunds, editing subscriptions and updating shipping details before an agent even sees them. Eagle AI answers from your approved content and hands off when unsure — but refunds and order edits are never executed by the AI alone; they always queue for a person.
Per Gorgias's own billable-ticket definition, a conversation the AI fully resolves is itself a billable ticket, on top of the separate per-resolution AI fee — two charges for one outcome. CustomerEagle includes a monthly AI-resolution allowance per agent, and a resolution only counts — and is only billed — once, when the AI solved it without human help.
Gorgias's cheapest tier is $10/month with a reported 7-day trial and no free plan, billed exclusively in USD. CustomerEagle's Free plan costs €0, never expires, and needs no credit card — with paid plans priced in EUR from €24.99 per agent per month.
The shared inbox, help centre (from Standard), SLA policies, routing and support analytics are one product on one bill, priced per agent rather than per ticket — so your cost scales with your team, not with how many conversations a busy week brings.
Where-is-my-order, returns and product questions are answered from live store data and your own policies — while refunds and order edits always queue for a person to approve, never executed by the AI alone.
A 2–10 person support team lets the AI take the repetitive questions and keeps the judgement calls. Routing, SLAs and internal notes keep the human side organised, at a price that scales per agent, not per ticket.
The AI detects the customer's language and answers in it — tuned for European languages — even when your knowledge base is written in just one language, with EUR pricing and a Dutch-language site.
Real product views · sample data
Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.
Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.
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Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.
Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.
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Paste your URL. We read up to five pages and answer your questions with the source cited. No account needed.
Answers come only from the pages read above. If something isn't there, Eagle AI says so instead of guessing — that's the behaviour you'd get on your site too.
It depends on your ticket volume and how much the AI resolves, so we won't claim a blanket "cheaper". Gorgias plans run from $10/month (50 tickets) to $900/month (5,000 tickets), plus a separate $0.90–$1.00 fee per AI-resolved conversation — and per Gorgias's own published billable-ticket definition, a ticket the AI fully resolves is itself billable, so that volume can be charged twice. CustomerEagle starts at €0 and prices per agent with a resolution allowance included, with no separate per-ticket fee. Compare both pricing pages for your own numbers.
Gorgias's own marketing and third-party analysis describe its AI Agent acting autonomously by default — issuing refunds, editing subscriptions and updating shipping details before a person reviews them, gated by an internal confidence check rather than a documented merchant-facing approval step. CustomerEagle takes the opposite default: refunds and order edits always queue for a human to approve, and the AI never executes them alone.
Yes, with honest limits: the chat widget, e-mail and social channels reconnect quickly, and we help you move your help-centre content by hand — Gorgias is not one of our built-in importers (those cover Zendesk, Intercom and Freshdesk). Ticket history stays in Gorgias; there is no automated ticket import.
Yes — the Free plan costs €0, has no time limit, and needs no credit card. It includes 1 agent (up to 5), 1 shared inbox and 25 one-time AI trial resolutions. Gorgias has no free plan; its cheapest tier is Starter at $10/month, with a 7-day free trial reported by third-party sources.
CustomerEagle covers web chat and e-mail on every plan, Facebook Messenger and Instagram DM from Standard, and WhatsApp from Professional — all in one shared inbox. Gorgias's inbox additionally lists SMS and TikTok, and sells voice as a separate paid add-on; third-party sources note its AI Agent itself currently automates only email, chat and SMS, leaving the other channels to human agents.
CustomerEagle's primary hosting is EU-based, with AI provider locations and safeguards disclosed in our publicly available data processing agreement. Gorgias states SOC 2 Type II and HIPAA compliance and Google Cloud Platform hosting, but does not publish a specific EU-region or data-residency commitment on the pages we checked — worth confirming directly with Gorgias if EU data residency is a requirement.
Yes — from the Standard plan you can connect Shopify or WooCommerce and the AI answers order-status questions from live data, with an email-match check, and order changes always queue for human approval. Gorgias's Shopify integration is deeper and more mature — it is the product's core strength and most-praised feature in reviews — so ecommerce teams that need best-in-class native Shopify workflows may prefer Gorgias on this specific point.
How we compare: CustomerEagle values come from our public pricing and plan configuration; Gorgias values come from public vendor documentation checked on the date above. “Not found in public documentation” means exactly that — not that the capability is missing.
Competitor details reflect publicly available information at the date shown and may change — always verify current pricing and features on the vendor's site.
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