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SUPPORT

Every conversation in one inbox

WhatsApp, Instagram, email, website chat, phone and more in one place. Eagle AI answers questions 24/7, helps your team with every reply and hands tricky questions to a colleague.

All channels in one inbox: WhatsAppInstagramMessengerEmailWebsite chatPhone
HOW IT WORKS

From question to happy customer

01 · RECEIVE

Every question a ticket, nothing falls through the cracks

Messages from every channel come together in one inbox. Every question becomes a ticket with a priority, and customers can chat or call from your website.

All channels in one inboxWebsite chat widgetCall from your websiteTickets with priority
INBOX
Emma Visser Where is my order?
High
Jeroen Kok Can I still exchange it?
Normal
Noor Bos How do I change my address?
Normal
Ruben Mulder Missed call · 0:42
High
02 · ANSWER

Eagle AI answers 24/7

Customers get an answer straight away, even in the middle of the night. With the Eagle AI Voice add-on, Eagle AI also answers the phone, and Eagle AI replies in your customer's language.

Eagle AI · 24/7Eagle AI VoiceADD‑ONEagle AI translates messages
WHATSAPP · 02:14
Hi, where is my order? Order number 48213.
Hi Emma! Your order will be delivered today between 10:00 and 12:00. Sleep well!
Answered by Eagle AI in 4 seconds
03 · ASSIST

Eagle AI helps with every reply

Eagle AI writes a draft reply, summarises long conversations and picks up on how a customer feels. With quick replies, type / and answer in one click.

Eagle AI draft repliesEagle AI summarises conversationsSentiment detectionQuick replies
Jeroen KokFrustrated
"This is the second time the size is wrong."
DRAFT REPLY
Good afternoon Jeroen, I'm sorry the size doesn't fit again. I'll send you a new size today for free, with a return label.
InsertEdit
04 · LEARN

Eagle AI knows your business

Eagle AI learns from your knowledge base articles and scans your website, so every answer is right.

Knowledge baseWeb crawler
WEB CRAWLER
42 pages learned
vonk.nl/verzending✓
vonk.nl/retourneren✓
vonk.nl/maattabel✓
vonk.nl/veelgestelde-vragen✓
05 · COLLABORATE

The whole team on the same page

Eagle AI hands tricky questions to a colleague, with a summary attached. Tasks, projects and automations keep work moving, and SLAs keep an eye on response times.

Handover to a colleagueTasks & projectsAutomationsResponse times (SLA)
Eagle AI hands over to Lisa
Damaged parcel, order 48213. Customer wants a replacement. Photos attached.
LS
Lisa took it over
SLA 15 min
Task · Send replacementToday
06 · IMPROVE

See right away what works

Reply to every review from one place, measure satisfaction after each conversation and see in the analytics where your team saves time.

ReviewsSatisfaction surveyAnalytics
RESPONSE TIME
1m 12s
−38%
BY EAGLE AI
68%
resolved
SATISFACTION
4,8
out of 5
TICKETS PER CHANNEL
WhatsApp
44%
Email
26%
Website chat
18%
Instagram
12%
Eagle AI

A teammate who never sleeps

Eagle AI answers questions, helps your team and learns from your own knowledge.

Answers 24/7
Instant answers, even at night.
Picks up the phoneADD‑ON
Eagle AI Voice handles the call.
Writes along
Draft replies in your tone.
Translates and summarises
Any language, any conversation in three lines.
ALL FEATURES

Everything Support can do

01CHANNELS
Every channel in one place
✓
All channels in one inbox
WhatsApp, Instagram, Messenger, email and more.
✓
Website chat widget
Chat right from your website.
✓
Call from your website
Customers call with one click.
✓
Tickets with priority
Every question a ticket.
✓
Reviews in your inbox
Answer reviews next to your other conversations.
✓
Files & answer buttons
Also on WhatsApp, Messenger and Instagram.
02EAGLE AI
Answers and help in every conversation
✓
Eagle AI · 24/7
Instant answers, day and night.
✓
Eagle AI VoiceADD‑ON
Picks up the phone.
✓
Draft replies
Eagle AI helps with every reply.
✓
Translate
Reply in your customer's language.
✓
Summarise
Every conversation in three lines.
✓
Sentiment detection
See how your customer feels.
✓
Build with Eagle AI
Describe it; Eagle AI drafts the reply, rule or flow.
✓
Eagle AI per brand
Its own name and tone for every brand.
03TEAM
Faster together
✓
Handover
Eagle AI hands over to a colleague.
✓
Tasks & projects
For the whole team.
✓
Automations
Let the work do itself.
✓
Quick replies
Type / and reply in one click.
✓
Knowledge base & web crawler
Eagle AI learns from your articles and website.
✓
Linked issues
Jira, Linear, GitHub and GitLab on the ticket.
✓
Customer billing
Stripe subscriptions and invoices beside the conversation.
04INSIGHT
Know how it's going
✓
Response times (SLA)
Keep your promises.
✓
Satisfaction survey
After every conversation.
✓
Reviews
Reply to every review from one place.
✓
Analytics
See right away what works.
05INBOX
Every reply a little faster
✓
Send later & undo send
Schedule a reply or take it back within seconds.
✓
CC, BCC & forward
Copy in a colleague or forward the whole ticket.
✓
Formatting & signatures
Bold, lists, links and your own signature.
✓
Ticket types & linked tickets
Split, link and resolve sub-tickets in one go.
✓
Your own statuses
For example 'Waiting for supplier'.
✓
Bulk actions
Tag, merge or send a macro to many tickets at once.
✓
Video call
Move a chat to your own meeting link.
06AUTOMATION & SLA
Promises your team keeps
✓
Rules on changes and waits
When a status changes or nobody has replied for hours.
✓
Overflow & VIP routing
Waited too long? On to another team. VIP customers first.
✓
Test your rules
See what a rule does before you save it.
✓
Next-reply targets
Every reply on time, not just the first.
✓
SLA pauses while you wait
The clock stops while you wait on the customer.
✓
Hours per team and brand
Holidays included.
✓
Capacity & away status
A maximum per agent; an absent agent's tickets move on.
07HELP CENTRE
Answers customers find themselves
✓
Sections, templates & video
Structure, a quick start and YouTube or Vimeo.
✓
Team-only articles
Internal knowledge right next to the conversation.
✓
Articles for signed-in customers
Content only your signed-in customers see.
✓
Help for this page
The widget shows the article that fits the page.
✓
Planned & reviewed publishing
Owners, publish dates and approval first.
✓
Search report
What customers search for, and what finds nothing.
✓
Status page
Incidents and updates, fewer 'is it down?' questions.
✓
Conflicting answers
Eagle AI spots where your articles disagree.
08MANAGE
Lead your team with live numbers
✓
Live wallboard
Queue, waiting time and SLA risk at a glance.
✓
Goals & drill-down
Per team or brand, through to the tickets.
✓
Staffing forecast
Expected volume per hour next to who's scheduled.
✓
NPS & CES
Next to your satisfaction score.
✓
Time tracking
Time per ticket and per agent.
✓
Eagle AI coverage
What Eagle AI solves per topic, and what goes to your team.
✓
Password & session rules
Your own security policy.
✓
API & webhooks
Create, assign and resolve tickets from your own systems.
Pricing

One price per agent, Eagle AI included

Start on Free with no time limit, or try a paid plan for 30 days without a credit card.

Free

€0per agent/mo

No time limit, no credit card

A shared inbox to start

  • 25 Eagle AI resolutions to try it out
  • Then €0.99 per resolution
Start free

Standard

€24.99per agent/mo

€19.99 per agent/mo when billed annually

Eagle AI answers web chat

  • 50 Eagle AI resolutions per agent each month
  • Then €0.99 per resolution
Try Standard

Professional

Popular

€49.99per agent/mo

€39.99 per agent/mo when billed annually

WhatsApp and agent AI

  • 150 Eagle AI resolutions per agent each month
  • Then €0.56 per resolution
Try Professional

Premium

€84.99per agent/mo

€69.99 per agent/mo when billed annually

SSO and priority support

  • 350 Eagle AI resolutions per agent each month
  • Then €0.49 per resolution
Try Premium
  • 30 days · no card · 50 Eagle AI resolutions to test
  • No credit card required · Cancel anytime · Continue on Free after your trial
  • Prices exclude VAT. The applicable rate for your country is added at checkout.
Compare all plans →
SALES
From first message to won deal
Leads from every channel land in your pipeline automatically.
Discover Sales →
MARKETING · ADD‑ON
Campaigns that run themselves
Eagle AI writes and sends your campaigns.
Discover Marketing →
RESERVATIONS · ADD‑ON
From first question to last table
Built for restaurants.
Discover Reservations →
Questions

A few things before you start.

The 30-day Professional trial includes Support and Sales, with the plan’s feature and usage limits. No credit card is required. Marketing is a separate paid add-on and is not included in the trial.

No. Start with the work you need today. Core Support and Sales are available on every plan, with advanced capabilities on higher plans. You can add Marketing separately when you need campaigns and journeys.

The products use the same customer record, while roles and permissions control what each person can access. Restricted inboxes, private deals and Marketing access retain their own boundaries.

Eagle AI uses your connected knowledge and can show the source. When confidence is low, it can hand the conversation to your team with context. Your team configures the handoff and approval rules.

See Support in action with your own questions

In 15 minutes we'll show you how CustomerEagle keeps your inbox calm.