The support engine, rebuilt for the AI era.
CustomerEagle isn't a chatbot bolted onto a helpdesk. It's a complete automation platform built to understand, resolve, and escalate — with human-level accuracy.
Contextual RAG pipeline
Retrieval-augmented generation that answers strictly from your official documentation — every reply cited, with confidence thresholds and human handoff when the answer isn't in your knowledge base.
Native multi-language support
Detect and respond in 100+ languages automatically. Your English knowledge base instantly serves customers in French, Japanese or Arabic — no manual translation.
Streaming indexing engine
Update a help-center article and the AI picks it up within seconds. A streaming ingestion pipeline means your bot rarely answers from an outdated policy.
Enterprise-grade security
Built with security in mind — per-tenant isolation, encryption in transit and at rest, GDPR-aligned and hosted in the EU. Your proprietary data is siloed and never used to train general models.
Everything a modern CX team expects.
Custom personas
Train the AI to sound exactly like your brand — professional, friendly, or witty.
Omnichannel routing
Deploy across web, WhatsApp, SMS and Messenger from one unified backend.
Advanced analytics
Track deflection, sentiment, and knowledge-base gaps automatically.
Graceful human handoff
Route complex or sensitive queries to a live agent with full context.
How the AI actually works
Every answer is grounded in content retrieved from your own knowledge base and shown with citations. When the AI is not confident it has a supported answer, it hands the conversation to a human instead of guessing.
The AI detects the customer's language and answers in it — over 100 languages — even when your knowledge base is written in just one language.
The conversation is handed to your team's inbox with full context, or to a contact form outside business hours. Sensitive requests like refunds are always queued for human approval and never executed by the AI on its own.
Put the whole platform to work.
Connect your knowledge base and watch it resolve real tickets. Start on the Free plan with no credit card, or choose a paid-plan 14-day trial. The paid-plan trial requires a credit card, with no charge until it ends.