Support questions? Solved in seconds
Support that grows with your users. 
answers "how does this work?" questions from your own documentation, in any language. Trials get followed up automatically.
What businesses in SaaS and software run into
Three examples from practice
Answers from your own documentation
answers right away, with the right information from your own systems and knowledge base.
· 24/7All channelsFrom trial to customer, automatically
An automatic campaign sends the right message at the right moment.
Support in every language
answers right away, with the right information from your own systems and knowledge base.
· 24/7All channelsEverything you need, in one place
writes and sends your campaigns.Work out your package for SaaS & software
Answer a few questions. You'll see straight away which plan and add-ons fit, and what it costs per month.
Questions and answers
CustomerEagle answers from the knowledge you add: help articles, uploaded documents and, on the Standard plan and above, crawled website pages. On Professional and above you can also connect Notion, Confluence or Google Drive.
Yes, with co-browsing. CustomerEagle co-browsing is a paid add-on and only starts after the visitor gives consent. It works on your website, not inside other applications on the visitor’s device.
Yes, through the connected integration. Creating an issue is a write action, so CustomerEagle queues it for a teammate to approve before anything is created in your tracker.
No. CustomerEagle can look up subscription details through a connected billing integration, but changes to plans, credits or refunds go to an approval queue for a person to decide.
CustomerEagle hands the conversation to your team instead of guessing. On the Professional plan and above, the knowledge gap report shows which questions your docs don’t cover yet.
See CustomerEagle in action for your business
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