Marketing campaigns that know
what support knows.
Email and SMS campaigns, journeys, forms and pop-ups on the same customer record as your inbox and your pipeline. Eagle AI drafts the email, you send it from your own domain, and the guardrails handle consent.
Starter from €99 a month, 15,000 emails includedConsent, one-click unsubscribe and a preference centre built inWorks on any plan
Our winter coats are 15% off this weekend, from Saturday 09:00 until Sunday night.
Shop winter coats
· subject linesCustomers with an urgent or unhappy support issue open don't get the autumn sale until it's solved.
Replies land in your inbox, linked to the campaign. A buying question also becomes a Sales lead.
How a campaign goes out
From audience to results,
on one record.
Choose who
Build a segment from support, sales and order data, start from a smart template, or describe it in a sentence and let Eagle AI draft the rules.
Write it
Let Eagle AI draft the email from a short brief, then shape it in blocks, or write the SMS, with merge tags from the contact record.
Send it safely
Only contacts who opted in for that channel receive it, inside your quiet hours, caps and budget, and not while they have an unhappy support issue open.
See what it did
Deliveries, estimated opens, clicks per link and unsubscribes, and on Growth, the deals and orders it influenced.
Inside Marketing
Write, target and send
from the same record.
Every campaign starts from what your support and sales teams already know about each customer.
Our winter coats are 15% off this weekend, from Saturday 09:00 until Sunday night.
Shop winter coats
· subject linesSafe to send
The guardrails are on
before you press send.
Marketing lives next to your support inbox, so a careless campaign would land on the customers your team is helping. These are built in, not add-ons.
Consent per channel
Only contacts who opted in to email, SMS or WhatsApp receive it. A withdrawn consent is checked again right before the send.
Unsubscribe and STOP
One-click unsubscribe headers on every email. STOP replies to an SMS are honoured in five languages.
Preference centre
Customers choose email, SMS, WhatsApp or phone on one page, and change their mind whenever they like.
Quiet hours and caps
Keep campaigns out of the night and stop one person getting five sends a week. SMS never goes out between 21:00 and 08:00.
Four-eyes approval
Have a second person approve large sends. Change the content or grow the audience by a quarter and the approval is withdrawn. On Scale.
Budgets and auto-pause
A monthly budget with a hard stop and alerts at 50, 80 and 100 percent. Sending pauses itself if complaints pass 0.3 percent.
One customer record
Your campaigns finally know who's mid-conversation.
Support conversations, deals and campaigns sit on one contact with one consent history.
Everything in Marketing
The whole add-on,
on one page.
Each line says which Marketing tier it starts on. Starter means every tier; Growth includes Scale.
Create and send
- Email campaignsStarterBlock editor, Eagle AI drafts and saved designs.
- Brand kitStarterLogo, colours, font and footer, pulled from your website if you like.
- Recurring campaign seriesStarterA newsletter or tips series that sends on a schedule you set.
- Send-time optimisationStarterEach contact receives it at the hour they usually open.
- Pre-send checkStarterSubject score, spam words and a broken-link check before the send.
- Resend to non-openersStarterA second send with a new subject, only to people who did not open.
- Commerce contentStarterCart, order and product merge tags and product grids from your store.
- Image libraryStarterUpload images once and reuse them in every email.
- WhatsApp campaignsGrowthOn your own approved templates, to contacts with WhatsApp consent.
- SMS campaignsGrowthThrough your own SMS provider, with STOP handled for you.
- Voice campaignsScaleOutbound calls with the Eagle AI Voice add-on.
Social media
- Social plannerStarterPlan posts for Facebook, Instagram and LinkedIn, and videos for TikTok, with a preview per channel.
- Post formatsStarterCarousels, stories, reels and a first comment.
- AI post assistantStarterEagle AI drafts and rewrites posts, and suggests the best time to post.
- Post analyticsStarterReach, engagement and clicks for every post.
- Comments and mentionsStarterAnswered from your inbox, next to support conversations.
Audience and your site
- Audience importStarterContacts, consent and tags from Mailchimp, Klaviyo or Brevo, dry run first.
- SegmentsStarterFrom support, sales and order data, with a live count and smart templates.
- Forms with logicStarterFields that adapt to earlier answers, plus response insights.
- Pop-ups and landing pagesStarterOn time, scroll or exit intent, with bot protection.
- Proactive website messagesStarterSpeak up in your chat widget on the pages you choose.
- Cart-abandonment nudgeStarterA reminder in the chat widget when something is left in the cart.
Automate and plan
- Content calendarStarterCampaigns, journey launches and posts together, drag to reschedule.
- JourneysGrowthSix templates, branches, waits and A/B splits on a visual canvas.
- More journey stepsGrowthUpdate a contact, create a task, notify the team, place a call with Eagle AI Voice, wait for an event or exit.
- More journey triggersGrowthDeals won or lost, leads, lifecycle and consent changes, CSAT, campaign opens, clicks and replies, cancelled or refunded orders, and custom events through the API.
- Commerce triggersGrowthStart a journey on order events, and on abandoned carts where your store connection supports it.
- Browse abandonmentGrowthFrom first-party web events, only for visitors who gave consent.
- A/B tests on emailGrowthTest subject lines and content before the full send.
Deliverability and compliance
- Deliverability advisorStarterBounce and complaint grades, a domain authentication check and a sunset segment.
- WhatsApp quality auto-pauseGrowthSending stops by itself if your number’s quality rating drops.
- SMS sender registryGrowthRegister your senders for US 10DLC and toll-free numbers.
- Four-eyes approvalsScaleA second person signs off on large sends.
Measure and manage
- Campaign reportsStarterEstimated opens, exact clicks per link and Eagle AI explanations.
- Usage and billingStarterYour allowance, spend and budget alerts on one page.
- AttributionGrowthFirst- and last-touch, to the deals and orders a campaign influenced.
- Holdout experimentsGrowthEagle AI holds back a control group to measure a campaign’s real lift.
- Ad audience syncGrowthSend a consented segment to Meta, Google or LinkedIn ads, where available.
- Predictive fieldsScaleUse predicted values in your segments.
Pricing
One add-on, three sizes.
Add Marketing to any plan, Free included, and change or cancel it from the Add-on Store. It runs to the end of the month you paid for.
15,000 emails a month included
- Email campaigns with the block editor and AI writer
- Segments from support, sales and order data
- Forms, pop-ups and landing pages
- Social media planner for Facebook, Instagram, LinkedIn and TikTok (video)
- Estimated opens, exact clicks and an analytics page
- Quiet hours, frequency caps and a preference centre
- Send through your own SMTP mailbox
40,000 emails a month included
- Everything in Starter, plus
- Journeys, with six templates
- A/B tests on email
- SMS campaigns through your own provider
- First- and last-touch attribution
75,000 emails a month included
- Everything in Growth, plus
- Voice campaigns (with the Eagle AI Voice add-on)
- Four-eyes approvals
- Predictive fields in segments
- Extra emails cost €2.00 per 1,000, only if you switch overage on. Until then your allowance is a hard ceiling.
- Emails through your own SMTP mailbox don't count. SMS and WhatsApp are billed by your own provider.
- After the 30-day free trial (no credit card; up to 500 trial emails), billed monthly by card through Stripe. Workspaces billed through Shopify can't add it yet.
- Eagle AI tools use Eagle AI credits from your plan, so they need Standard or up.
- On Premium or Enterprise? Basic email broadcasts are already part of your plan.
The rest of the platform
Same record.
Four more products.
FAQ
Before your first send.
Want to see it on your own list? Book a marketing demo and we'll show it in a demo workspace.
No. The add-on works on any plan, Free included, and is billed monthly through Stripe. Workspaces billed through Shopify can’t add it yet.
Only emails CustomerEagle sends for you. Emails through your own SMTP mailbox are never counted, SMS and WhatsApp are billed by your own provider, and extra emails are only charged if you switch overage on.
Yes, from your own domain once it is verified (custom email domains are part of Standard and up), or through your own SMTP mailbox on any plan. Until then, campaigns go out from our sending domain with your business name.
Every channel needs its own marketing consent, the most recent answer wins, and no answer counts as no. Consent is checked again just before sending, unsubscribes are one click, and STOP replies to an SMS are honoured.
Yes. Marketing has a 30-day free trial, with no credit card, once per workspace. Because a trial of sending touches real people, it sends up to 500 emails in total, and each broadcast reaches at most 50 recipients until you verify your sending domain or add a payment method. Add a card at any time to keep Marketing after the trial; without one it stops when the trial ends.
Keep them if they work for you. What a standalone email tool can’t see without a sync is your support inbox and your pipeline. Here a segment can pick customers with an open ticket, and a campaign can hold back anyone with an unhappy support issue open.
Send your first campaign
from the inbox you trust.
Create your workspace, then start the 30-day Marketing trial from the Add-on Store. No credit card needed; the trial sends up to 500 emails.
30-day free trial of Marketing · no credit card · from €99/month after the trial.