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Terms of Service

Last updated: April 23, 2026

These Terms of Service ("Terms") govern your use of the CustomerEagle platform.

By using CustomerEagle, you agree to these Terms.

1. Description of Service

CustomerEagle provides:

  • Customer support tools
  • AI-powered automation
  • Messaging and communication systems
  • Integrations with third-party platforms

2. Account Registration

To use CustomerEagle:

  • You must provide accurate information
  • You are responsible for your account security
  • You must not share login credentials

3. Acceptable Use

You agree NOT to:

  • Use the platform for illegal activities
  • Attempt to gain unauthorized access
  • Abuse or exploit the system
  • Send spam or harmful content
  • Use the AI for harmful or misleading purposes

4. Customer Data

You (the client) are responsible for:

  • Ensuring you have the right to process customer data
  • Complying with applicable privacy laws (e.g., GDPR)
  • Providing accurate information to your users

CustomerEagle acts as a data processor on your behalf.

5. AI Disclaimer

Our AI features:

  • May generate automated responses
  • Are not guaranteed to be 100% accurate
  • Should be reviewed for critical use cases

You are responsible for how AI outputs are used.

6. Integrations

CustomerEagle may integrate with third-party services.

We are not responsible for:

  • Third-party outages
  • Data accuracy from external systems
  • Changes in third-party APIs

7. Payments & Subscriptions

  • Subscription fees are billed in advance
  • Payments are non-refundable unless required by law
  • We may change pricing with notice

Failure to pay may result in account suspension.

8. Service Availability

We aim for high uptime but do not guarantee:

  • Uninterrupted service
  • Error-free operation

Maintenance and outages may occur.

9. Termination

We may suspend or terminate accounts if:

  • Terms are violated
  • Payments are not made
  • There is security risk

You may cancel your account at any time.

10. Limitation of Liability

To the maximum extent permitted by law:

CustomerEagle is not liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Data loss or business interruption

11. Indemnification

You agree to indemnify CustomerEagle against claims resulting from:

  • Your use of the platform
  • Your violation of these Terms
  • Your handling of customer data

12. Changes to Terms

We may update these Terms at any time.

Continued use of the platform means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Netherlands.

14. Contact

For questions about these Terms:

Email: [email protected]