CustomerEagle
EnglishNederlandsDeutschEspañolFrançais
Book a demoStart free trialStart free
Integration

How the WooCommerce connector works

Answer where-is-my-order questions automatically from live WooCommerce order data, resolve product questions from your own content, and keep refunds safely behind human approval.

Start free trialIncluded in your 30-day trial · Standard plan and up after the trialLive demo
The support inbox in CustomerEagle with conversations from chat, email and social channels.
Real product views · sample data
WooCommerce

Available on the Standard plan and higher. The web chat widget itself is available on every plan, including Free.

What you need

Install the widget on your WordPress store with our WordPress plugin — no theme edits — and connect your WooCommerce store keys. By default, order lookups are protected by an email-match check, so order details are only shown to someone who can supply the email address and order number on the order; the check is a flow setting you can configure.

Status verified July 2026

  • WordPress 6.0+ and PHP 7.4+
  • WooCommerce with REST API access
  • A plan that includes a store-data integration (Standard includes one)
  • Your store domain on the widget allow-list
WooCommerce

How it connects

  1. 01Install the CustomerEagle WordPress plugin and paste your Workspace ID.
  2. 02Connect your WooCommerce store keys in the dashboard — Read access is enough for order lookups; choose Read/Write if you want the AI to prepare refunds or status changes for a human to approve.
  3. 03The AI now answers order-status and product questions on your store, in your customer's language.
WooCommerce

What you get

  • Automated order-status answers verified against the customer's email by default — order details are only shown to the customer whose email matches the order, and the check is configurable per flow.
  • Product and policy questions answered from your pages and knowledge base, with citations.
  • Refunds and order edits always queue for human approval — the AI never executes them.
WooCommerce

What the AI can and cannot see

Can see
  • Order status and fulfilment state
  • Order number and line items
  • Shipping and tracking state where the store provides it
Never sees
  • Card or payment credentials
  • Stored passwords
  • Other customers' orders
  • Admin actions it is not entitled to — refunds and status changes always queue for human approval
Sales

Turn a good conversation into a next step.

Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.

  • Lead inbox, deal pipelines and activity timelines
  • Meetings, sequences, sales goals and forecasts
  • AI follow-up drafts and shared customer context

Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.

Explore Sales →
The Sales home: open pipeline, weighted forecast, new leads and today's meetings.
Real product views · sample data
Marketing

Stay relevant after the first conversation.

Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.

  • Email and SMS campaigns, forms and pop-ups
  • Audience segments and visual customer journeys
  • AI email drafts, campaign reports and consent controls

Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.

Explore Marketing →
Marketing analytics showing email performance, engagement and audience growth
Real product views · sample data
More channels & integrations
WhatsApp BusinessFacebook MessengerInstagramZapierSelling on Shopify?ZendeskPricing

Start with one conversation. Build from there.

Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.

Start free trialIncluded in your 30-day trial · Standard plan and up after the trialBook a demo
Install from WordPress.orgAsk about your channels