IndustriesAutomotive
Support for dealerships, workshops and parts sellers
Answer service and parts questions from your own information. Let a specialist confirm what fits.
CustomerEagle answers questions about services, opening hours and loan cars from your own information, collects the vehicle details your specialists need, and hands parts and repair questions to the right person.
answeredWeb chat · pieter@example.com
on · 10:14Our workshop fits brake pads, and the guide lists what’s included. To be sure the part fits, I’ve noted your registration and passed it to our parts specialist, who will confirm the part and a fitting slot.Parts enquiry guide · workshop services
Enquiry
Is a loan car included with a major service?
· replyingVoice can answer calls as a paid add-on, in the same inbox as chat and email.
What it handles
The questions your
workshop gets every day.
What Eagle AI does. What your team keeps.
“Is a loan car included with a major service?”
- Answers from your service descriptions, price list and loan-car policy.
- Sources
- Service menu · loan-car policy · opening hours
- Your team takes
- Exceptions and anything that isn’t in your published information.
“I need a towbar for my 2021 Octavia estate. Which one?”
- Asks for the registration or VIN and the details your guide requires, then routes the question to a parts specialist.
- Sources
- Parts enquiry guide
- Your team takes
- Confirming compatibility, stock and price.
“Is my car ready yet?”
- Identifies the customer and passes the question to the service adviser. With a custom action connected to your own system (Professional+), it can look up the status.
- Sources
- Conversation · custom action (if configured)
- Your team takes
- Diagnoses, extra work and the final invoice.
One workflow, end to end
A parts question, from “will this fit?” to a specialist’s answer.
This is how a parts enquiry runs when your parts guide and workshop information are in the knowledge base.
Illustrative workflow · actions depend on setup
The honest objection
“Our customers phone us. They don’t chat.”
Many do phone, and Eagle AI Voice can answer calls — but it is a paid add-on, so start with a trial run. Meanwhile website chat, email and WhatsApp (Professional plan and above) catch the questions people send outside opening hours, with the vehicle details already collected.
What CustomerEagle does not do here
What fits automotive
Start with Support.
Grow from there.
Every product works on the same customer record, so a question, a follow-up and a campaign belong to one person.
One inbox for chat, email and messaging, with Eagle AI answering from your own sources.
- Answers from your service information
- Vehicle details collected up front
- Parts questions go to a specialist
For the conversations that turn into an opportunity.
- Lead inbox, deal pipelines and activity timelines
- Meetings, sequences, sales goals and forecasts
- Shared customer context with Support
For customers who phone the workshop.
- Answers calls and books appointments
- Calls arrive in the same inbox
- 100 AI minutes on Introduction
A clear start
Make it work
for your team.
Add your service menu, loan-car policy and parts enquiry guide, assign parts and service specialists, and decide whether to trial Eagle AI Voice.
More integrations are in the add-on store. All integrations →
FAQ
Questions and answers
Want to see it on your own questions? Book a demo and bring a few recent conversations.
No. CustomerEagle collects the vehicle details your parts guide asks for and hands the question to a specialist, who confirms compatibility, stock and price.
CustomerEagle has no ready-made dealer management system integration. On the Professional plan and above, custom actions can call your own system’s API for lookups; anything that writes data goes through an approval queue.
Yes, with Eagle AI Voice, which is a paid add-on. Calls are handled in CustomerEagle alongside your chat and email conversations.
Yes. WhatsApp is part of CustomerEagle from the Professional plan, and Messenger from the Standard plan. All conversations arrive in one inbox with the customer’s history.
No. CustomerEagle answers from the service information you publish and hands diagnostic or safety questions to your workshop team.
Other industries
Different businesses. The same human touch.
What you'll pay
Work out your plan
in ten seconds.
Pick a plan, your number of agents and the add-ons you need. The total is what checkout charges, excl. VAT.
Eagle AI answers the phone, 24/7. One phone number included.
See the customer's page with them; sensitive fields stay masked.
Bookings, floor plan and guest contact for restaurants, billed per location.
Email campaigns built on your customer data.
Chat with customers in their language; agents read their own.
Billed per agent seat: add agents first.Employees, leave, absence, contracts and onboarding, billed per active employee. Core covers the basics; Plus adds recruitment, hours and expenses.
Minimum €49 per month, which covers up to 12 employees.Pick a plan or an add-on to see your price.
Excl. VAT. Extra AI resolutions, call minutes and emails above your allowance are billed afterwards, on usage. Questions answered.
Specialists informed.
Add your service menu and parts guide, then test it on real questions.
30 days · no credit card · Support + Sales trial.