IndustriesEducation & training
Support for training providers and course teams
Answer course and admissions questions around the clock. Give personal cases to an adviser.
CustomerEagle answers questions about courses, entry requirements, dates and applications from your course guides, and hands requests about personal circumstances — transfers, extensions, refunds — to an adviser with the details collected.
answered answeredWhatsApp · noor@example.com
on · 10:14The course guide says switching groups is possible while there are places left, and lists the conditions. I’ve sent your request to an adviser, who will confirm whether the evening group has room.Course guide · switching groups
Student context
Which documents do I need, and when is the deadline?
· replyingEagle AI replies in the language the student writes in. Keep course guides in several languages on Professional and above.
What it handles
The questions students
ask every week.
What Eagle AI does. What your team keeps.
“I have no programming experience. Can I start with the advanced course?”
- Explains the entry requirements, format and workload from your course guide and points to the course that matches.
- Sources
- Course guide · entry requirements
- Your team takes
- Assessing prior learning or making an exception to the requirements.
“Which documents do I need, and when is the deadline?”
- Lists the documents and dates from your admissions guide and links to your official application process.
- Sources
- Admissions guide · key dates
- Your team takes
- Late applications and anything your admissions team has to decide.
“I’m ill and will miss the exam. What now?”
- Shares the published policy, collects the student’s details and creates a request for an adviser — without promising an outcome.
- Sources
- Study regulations · absence policy
- Your team takes
- Extensions, transfers, refunds and every decision about an individual student.
One workflow, end to end
A request to switch groups, from question to an adviser’s decision.
This is how a personal request runs when your course guide and regulations are in the knowledge base.
Illustrative workflow · actions depend on setup
The honest objection
“Every student’s situation is different. We can’t automate that.”
You shouldn’t, and CustomerEagle doesn’t. The Eagle AI answers the questions your guides already answer — dates, requirements, documents — and sends every personal case to an adviser. Your advisers spend their time on the students who need judgement, not on repeating the course guide.
What CustomerEagle does not do here
What fits education
Start with Support.
Grow from there.
Every product works on the same customer record, so a question, a follow-up and a campaign belong to one person.
One inbox for chat, email and messaging, with Eagle AI answering from your own sources.
- Answers from your course guides
- Personal cases go to an adviser
- Chat, email and WhatsApp in one inbox
For the conversations that turn into an opportunity.
- Lead inbox, deal pipelines and activity timelines
- Meetings, sequences, sales goals and forecasts
- Shared customer context with Support
Open days and course reminders to the people who gave consent.
- Email and SMS campaigns, forms and pop-ups
- Audience segments and visual customer journeys
- Consent controls on every send
A clear start
Make it work
for your team.
Add your course guides, admissions information and regulations, keep the dates current, and assign advisers for personal cases.
More integrations are in the add-on store. All integrations →
FAQ
Questions and answers
Want to see it on your own questions? Book a demo and bring a few recent conversations.
No. CustomerEagle handles conversations and support knowledge. Student records, enrolments and admissions decisions stay in your existing systems; CustomerEagle does not connect to student information systems.
No. CustomerEagle explains the published policy and collects the student’s details, then hands the request to an adviser. Decisions about individual students are always made by a person.
Yes. CustomerEagle replies in the language the student writes in. On the Professional plan and above you can also keep knowledge articles in several languages and translate conversations for your team.
Students can reach CustomerEagle through website chat and email, through Messenger from the Standard plan, and through WhatsApp from the Professional plan. Every channel arrives in the same inbox.
You manage course guides in the CustomerEagle knowledge base. On the Standard plan and above it can also crawl your website, so updated course pages flow into Eagle AI’s answers.
Other industries
Different businesses. The same human touch.
What you'll pay
Work out your plan
in ten seconds.
Pick a plan, your number of agents and the add-ons you need. The total is what checkout charges, excl. VAT.
Chat with customers in their language; agents read their own.
Billed per agent seat: add agents first.Email campaigns built on your customer data.
Bookings, floor plan and guest contact for restaurants, billed per location.
Eagle AI answers the phone, 24/7. One phone number included.
See the customer's page with them; sensitive fields stay masked.
Employees, leave, absence, contracts and onboarding, billed per active employee. Core covers the basics; Plus adds recruitment, hours and expenses.
Minimum €49 per month, which covers up to 12 employees.Pick a plan or an add-on to see your price.
Excl. VAT. Extra AI resolutions, call minutes and emails above your allowance are billed afterwards, on usage. Answers for students.
Time for advisers.
Add your course guide and ask it the questions you got this week.
30 days · no credit card · Support + Sales trial.