IndustriesTravel & hospitality
Support for travel and hospitality teams
Handle booking changes by the policy. Let your team approve every change.
CustomerEagle answers pre-arrival and policy questions from your guest guides, checks change and cancellation requests against your own conditions, proposes the options, and leaves the decision to a member of your team.
answered
Options readyWhatsApp · anna@example.com
on · 10:14Your booking conditions allow date changes up to 7 days before arrival, subject to availability. I’ve put two options together for the team: shorten the stay by one night, or move the whole stay one day. A colleague will confirm which is possible.Booking conditions · date changes
ReservationWe land at 23:00. How does late check-in work?
· replyingA complaint about a noisy room goes straight to the team on duty. Compensation is their call.
What it handles
The questions guests
ask before and during a stay.
What Eagle AI does. What your team keeps.
“We land at 23:00. How does late check-in work?”
- Answers from your guest guide: check-in times, key collection, parking, what to bring.
- Sources
- Guest guide · house rules
- Your team takes
- Special arrangements outside the guide.
“Can we move our stay to next weekend?”
- Checks the request against your change and cancellation conditions and proposes the options those conditions allow.
- Sources
- Booking conditions · reservation via supported PMS
- Your team takes
- Approving and making the change in your booking system.
“The room is noisy and we want a refund for tonight.”
- Acknowledges the complaint, gathers the details and flags it as urgent for the team on duty.
- Sources
- Complaints procedure · conversation
- Your team takes
- Compensation, refunds and anything that needs a call to the guest.
One workflow, end to end
A booking change, from request to approved by your team.
This is how a change request runs when your booking conditions are in the knowledge base. With a supported property-management integration, Eagle AI can also look up the reservation.
Illustrative workflow · actions depend on setup
The honest objection
“Booking changes cost money. That’s too risky to give to an AI.”
Agreed — so Eagle AI doesn’t make them. It reads your conditions, works out which options are allowed and prepares the request. A person approves every change and makes it in your booking system. You save the back-and-forth, not the control.
What CustomerEagle does not do here
What fits travel
Start with Support.
Grow from there.
Every product works on the same customer record, so a question, a follow-up and a campaign belong to one person.
One inbox for chat, email and messaging, with Eagle AI answering from your own sources.
- Answers from your guest guides
- Change requests checked against your conditions
- Every booking change approved by your team
For the conversations that turn into an opportunity.
- Lead inbox, deal pipelines and activity timelines
- Meetings, sequences, sales goals and forecasts
- Shared customer context with Support
Pre-arrival and return-visit emails to guests who gave consent.
- Email and SMS campaigns, forms and pop-ups
- Audience segments and visual customer journeys
- Consent controls on every send
A clear start
Make it work
for your team.
Add your guest guides and booking conditions, connect a supported booking system if you use one, and assign who approves changes.
More integrations are in the add-on store. All integrations →
FAQ
Questions and answers
Want to see it on your own questions? Book a demo and bring a few recent conversations.
No. CustomerEagle checks the request against your booking conditions and proposes options, but a member of your team approves every change. Write actions through a connected booking system always go through an approval queue.
CustomerEagle has integrations with property-management systems including Mews, Guesty, Hostaway and Lodgify for looking up reservations. Most of these integrations are read-only; check the integration page for what each one supports.
Yes. CustomerEagle replies in the language the guest writes in. On the Professional plan and above you can keep guest guides in several languages and translate conversations for your team.
Not on its own. CustomerEagle answers from your knowledge base and from what a connected integration returns. Without such a connection, availability is always confirmed by your team.
Yes. WhatsApp is included in CustomerEagle from the Professional plan, and Messenger from the Standard plan. Conversations from every channel arrive in the same inbox.
Other industries
Different businesses. The same human touch.
What you'll pay
Work out your plan
in ten seconds.
Pick a plan, your number of agents and the add-ons you need. The total is what checkout charges, excl. VAT.
Chat with customers in their language; agents read their own.
Billed per agent seat: add agents first.Eagle AI answers the phone, 24/7. One phone number included.
Bookings, floor plan and guest contact for restaurants, billed per location.
Email campaigns built on your customer data.
See the customer's page with them; sensitive fields stay masked.
Employees, leave, absence, contracts and onboarding, billed per active employee. Core covers the basics; Plus adds recruitment, hours and expenses.
Minimum €49 per month, which covers up to 12 employees.Pick a plan or an add-on to see your price.
Excl. VAT. Extra AI resolutions, call minutes and emails above your allowance are billed afterwards, on usage. Fewer back-and-forth emails.
Every change approved.
Add your booking conditions and test a real change request.
30 days · no credit card · Support + Sales trial.