THE SUPPORT WORKBENCH
AI customer support ROI calculator
Build a scenario with your own numbers. The example inputs are illustrative; they are not a promise about CustomerEagle performance.
Your monthly scenario
Your inputs stay in this page. The download is generated on your device.
Estimated capacity & costs
- Gross capacity
- 66.7 hours / month
- Review & upkeep
- 21.7 hours / month
- Net capacity
- 45 hours / month
- Estimated Support software / month
- €177.97
- Monthly capacity value after costs
- €1,082.03
- First-month capacity value after costs
- €682.03
These are capacity estimates, not guaranteed cash savings. Add channel/provider fees, required add-ons, and other costs to your scenario.
Lowest estimated paid plan: Professional
- Modeled resolutions
- 500
- Seats
- €149.97
- Resolution overages
- €28.00
- Other recurring costs
- €0.00
- One-time setup
- €400.00
What the estimate means
Fully resolved conversations = monthly conversations × assumed resolution rate, rounded to a whole conversation. Gross capacity = resolved conversations × handling minutes ÷ 60.
Net capacity subtracts review time for every modeled resolved conversation and monthly upkeep. Negative capacity remains visible.
The software estimate reuses CustomerEagle's current EUR pricing configuration: monthly seats and resolution overages on the lowest estimated eligible paid Support plan. Channel requirements and add-ons can require another plan. Taxes and channel/provider fees are excluded; add applicable recurring costs yourself.
Capacity value is hours × loaded hourly cost. It becomes cash savings only if actual paid costs decrease. First-month value also subtracts one-time setup cost. Validate the assumptions with a measured pilot.