Written by the CustomerEagle team
Quandoo has closed its platform. Diners can no longer book through it, and for restaurants the period in which you can still take your data with you is running out. A restaurant that does nothing now starts December without a guest list and without its reservation history. This article sets out the dates as Quandoo itself states them, and gives a checklist for moving to another reservation system in a few days.
What Quandoo says about the closure
| Topic | What Quandoo states |
|---|---|
| Platform for diners | No longer available; the planned closure is complete |
| Reservations after 30 September 2026 | Remain visible in your system and are honoured as planned; exporting them is recommended |
| Export of reservation history and guest list | Possible up to and including 30 November 2026 |
| Access after 30 November 2026 | No access; data is kept only as long as legally required, then deleted or anonymised |
| Diner reviews | Cannot be moved or transferred to another platform |
| Support | From 1 October to 31 December 2026 focused on data-export enquiries |
Source: quandoo.co.uk/important-update, FAQ for restaurant partners, read 10 November 2026. Check the page itself for the current position.
Switching in six steps
1. Export today, not on 30 November
Download your reservation history and your guest list as soon as you read this. Quandoo points to its Help Centre for instructions and offers help by live chat and email. Then open the files and check that they are complete: names, phone numbers, email addresses, party sizes and notes. An export you first look at on the last day cannot be redone.
2. Set your upcoming reservations apart
Reservations for the coming weeks, such as Christmas dinners and group bookings, are still in Quandoo. Export them separately and keep them where your team can reach them. This is the list you want in your new system first, so the floor plan is right on busy evenings.
3. Choose a system on what your team does every evening
- Your own booking page and a widget for your website, so guests reserve with you directly.
- A floor plan that shows reservations, walk-ins and occupancy in one view.
- Import of your existing guest list and reservations, with a check beforehand.
- A clear price: per location, per cover or per reservation makes a large difference over a year.
- A connection to your till, if you use one.
4. Run a trial import
Import part of your export first and see whether the columns are recognised correctly: date, time, party size and name. Check a few reservations by hand. Date-format errors and duplicate guests are better found in a trial than on a Saturday night.
5. Update every reservation link
The button on your website is the obvious one, but rarely the only one. Also check your Google Business Profile, your social media profiles, your email signature, the QR code on your menu and the message on your phone line. Every link that still points to Quandoo is a guest who ends up nowhere.
6. Tell your guests and your team
Let regulars know where to book from now on, and do not ask guests with an existing reservation to book again if you have already moved it. Walk your staff through how a reservation, a change and a cancellation work in the new system before the first busy evening. Before contacting guests from your export, check that you have a valid legal basis to do so.
What you cannot take with you
Your reviews. Quandoo states that diner reviews collected through the platform cannot be moved or exported to another platform. If you want to keep using a few, ask the guest for permission yourself, or invite happy guests to leave a new review somewhere you control.
Switching to CustomerEagle
CustomerEagle gives you your own booking page and a widget for your website, with reservations, floor plan and guest questions in one place. It is priced per location, with no fee per cover. Features and plans are on the restaurants page. If you are coming from Quandoo, we are glad to go through your export and your start date with you: book a call. If unTill is your till, also read how the unTill integration with the reservation system works.
Frequently asked questions
According to Quandoo's FAQ for restaurant partners, you can export your reservation history and guest list up to and including 30 November 2026. Access to the platform is not available after that date.
Quandoo states that reservations booked for dates after 30 September 2026 remain visible in your system and are honoured as planned. It recommends exporting all upcoming reservations so you can manage them independently of the platform.
No. Quandoo states that diner reviews collected through Quandoo cannot be moved or transferred to another platform, even during its wind-down.
It depends on your export and the number of locations. The steps are: export, check, run a trial import, update your reservation links and brief your team. Start with the export, because that is the only step with a fixed deadline.
